Rollover the following category names below to reveal the questions most frequently asked of the Mazda Customer Support Centre. Your concerns are important to us so we update this list regularly to ensure that we provide answers to the questions that matter.
For the top 10 FAQs, please visit the Contact Us page. |
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| New models |
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During 2009, Mazda will be releasing several exciting new or updated models. Please visit the Mazda Web site regularly for more information as it becomes available. Please visit the Upcoming models page for more information. |
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| Technologies in our cars |
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Mazda is constantly researching, evaluating and developing new technologies to further enhance the high levels of comfort, safety, reliability, performance and to reduce the environmental impact of its vehicles. For example, on October 27, 2004, Japan's transport authorities gave Mazda permission to Road Test a hydrogen-fuelled version of its Rotary engine RX-8.
This unique vehicle features a dual-fuel system that allows the driver to select either Hydrogen or Petrol power at the flick of a switch. This has been achieved without loss of interior space for four passengers.
Please visit the technology page and safety page for more. |
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| I have just purchased a new Mazda and have some questions, who should I contact? |
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For new vehicles the best point of contact is your dealership Sales Consultant. If further assistance is required, the dealership Customer Relations Manager will be pleased to help.
Servicing enquiries may be directed to the dealership Service Centre. To locate your nearest or preferred Mazda dealership, please click here. |
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| When do I receive my Sales Survey from Mazda Australia? |
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| A survey asking about your purchase experience is sent to you by Mazda Australia within the first month of new vehicle ownership. Please take the time to fill it in as your feedback is important to Mazda Australia. |
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| What if I change my name and address, or sell my vehicle to another person? |
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If your ownership details have changed since your new vehicle purchase, or if you have purchased a pre-owned Mazda, there are a number of ways you can update your details:
Web: fill in a formon our website
Post: fill in a form located in your Warranty Information booklet and send it to your authorised Mazda Dealer
Phone: contact Mazda Australia Customer Support on 1800 034 411 to update your details Mazda will then update your details, and if necessary, contact you with any important information concerning your vehicle. |
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| How do I register my details if I purchased a pre-owned vehicle? |
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If you have purchased a pre-owned vehicle, please register your details with Mazda Australia. You can do this via:
Web: fill in a form on our website
Post: fill in a form located in your Warranty Information booklet and send it to your authorised Mazda Dealer
Phone: contact Mazda Australia Customer Support on 1800 034 411 to update your details Mazda will then update your details, and if necessary, contact you with any important information concerning your vehicle. |
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| I can’t find my Warranty Information and Maintenance Record booklet – what do I do? |
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Contact your nearest Mazda Dealer who can order a replacement Warranty Information booklet on your behalf. |
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| I need an Owner’s Manual. Where can I get one? |
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An Owner’s Manual is an essential document that explains how to operate and maintain your Mazda. A replacement Owner’s Manual may be purchased from a Mazda Dealership Parts Department.
If an Owner’s Manual wasn’t supplied with your new vehicle, please contact the Sales Manager at your Mazda Dealership. |
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| I need a Workshop Manual for my Mazda – where can I get one? |
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Workshop manuals may be available for sale through a Mazda dealership 5 years after new model or facelift release. If your Mazda complies with this time frame, then workshop manuals may be purchased in an electronic format from the Parts Department of a Mazda dealership. To locate your local Mazda dealership please click here
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| How much does a Mazda cost? |
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The ‘Mazda Models’ section of the website lists Manufacturer’s List Price (MLP) including GST and Luxury Car Tax (LCT) where applicable for each model. Additional charges may be payable and relate to dealer delivery, registration, third party insurance costs, stamp duty and other mandatory charges. These charges are not quantifiable as they will vary for each customer depending on individual circumstances. With regards to the cost of Mazda vehicles, navigate to a particular model page and then click on ‘Prices’ in the menu. Naturally a Mazda dealership will have all the details you need. They also have vehicles on hand to demonstrate. To locate your local Mazda dealership, please click here. |
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| My car radio displays a message “CODE” required - what do I do? |
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A radio CODE or personal identification number is a security feature making it difficult for others to use your radio in another car. Your CODE must be entered if the radio is ever removed or if the car battery is disconnected or goes flat.
Keep your CODE in a safe place and have it noted at your dealership. If you need your CODE and have lost it, contact your Mazda Service Centre to have your radio reset. A fee may be charged for this service. |
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| How can I submit an application to the Mazda Foundation? |
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The Mazda Foundation was established through generous donations from Mazda Australia and Mazda Motor Corporation, Japan. It continues to be supported by contributions from Mazda Australia, Mazda dealerships, public donations and the proceeds of special fund raising functions held across Australia. Since inception, Mazda Foundation has provided more than $2.9 million to various projects and activities throughout Australia. We invite you to visit the Mazda Foundation website for further information or to make an application. http://www.mazdafoundation.org.au/ |
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| The lapse date on my interim registration sticker is getting close, when will I receive my registration papers? |
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| Vehicle registration is handled directly by your Mazda dealership. We suggest you contact your sales representative to confirm any details. |
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| Where can I buy Mazda merchandise, such as apparel, caps and pens? |
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| A wide range of Mazda merchandise is available for purchase online. Check regularly to take advantage of special offers. |
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| What type of fuel does Mazda recommend for it's vehicles? |
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| Early model vehicles designed for Leaded fuel can use Regular Unleaded or Premium Unleaded fuel, but must also use a lead replacement additive to prevent valve seat wear. These additives are usually available from your fuel supplier. More information on fuels can be found here |
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| Does Mazda recommend an oil for use in its vehicles? |
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Proper lubrication is essential to the life of your vehicle and different Mazda models have different requirements. In all cases we recommend the Genuine Mazda Engine Oil specified for your vehicle in your Owner’s Manual.
Please note the next-generation RENESIS rotary engine in the RX-8 uses mineral oil and is NOT compatible with any synthetic or semi-synthetic oils and they must not be used.
We recommend Genuine Mazda Rotary Engine Oil for this high performance sports car. This oil is available in convenient 1ltr packs - handy when topping up during owner checks. Go to the oils section of our website for further information on the recommended Genuine Mazda Engine Oils. Your Mazda Service Representative will also be happy to discuss your vehicle lubrication needs. |
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| Can my older Mazda use unleaded fuel? |
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The following older Mazda models can use unleaded fuel:
- R100, RX-2, RX-3, RX-4, RX-5
- 929 from 1983 onwards (1982 onwards for the 929 Wagon)
- 626 from 1983 onwards
- 323 and 323 Wagon from 1983 onwards (except SS model)
- RX-7 from 1979 onwards
- B2000 from 1982 onwards
- E1800/E2000 from 1984 onwards
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| My Mazda and LPG |
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Mazda does not offer LPG as an option for its current models although in the past some specially prepared commercial vehicles were supplied with ‘factory fit’ LPG. Mazda does not recommend or endorse any aftermarket LPG conversion kits for retrofit to its vehicles.
Converting your Mazda to operate on LPG may adversely impact your New Vehicle Warranty if it is determined the use of LPG, or if the fitting and maintenance of the LPG equipment, has precipitated any concern with your vehicle. Rectification in these circumstances would be a retail matter. |
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| Biodiesel and my Mazda. |
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| You can find information on Biodiesel in our Mazda Maintenance Biofuels section. |
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| Ethanol and My Mazda. |
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| You can find information on Ethanol in our Mazda Maintenance Biofuels section. |
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| I’ve just purchased a new Mazda and have some questions. Who should I contact? |
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For new vehicles contact your dealership Sales Consultant. If further assistance is required, the dealership Customer Relations Manager will be pleased to help.
Servicing enquiries may be directed to the dealership service department. To locate your Mazda dealership, please click here |
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| I want to provide feedback about my sales experience, who can I contact? |
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You should receive a sales survey within the first month of purchasing your new vehicle. Your feedback on each aspect of the Sales and Delivery experience is important to Mazda Australia. You are also welcome to contact the Mazda Customer Service Centre via a form on our website by clicking here. |
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| I need to discuss my sales contract. Who do I call? |
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| A sales contract is a legally binding document between a customer and an authorised Mazda dealership. Both parties are required to abide by the terms and conditions of the contract. Mazda Australia, as the distributor, does not become involved with contractual disputes. |
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| I need touch up paint for my Mazda. |
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| Most new vehicle colours are available to purchase as touch up paint. Please contact the Parts Department of your closest Mazda dealership. |
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| Are Mazda prices the same at all dealerships? |
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Mazda Australia, as the distributor, publishes Manufacturer’s List Price (MLP) including GST and Luxury Car Tax (LCT) where applicable for its models. Furthermore additional charges may be payable and relate to dealer delivery (and, if applicable, LCT payable on dealer delivery), registration, third party insurance costs, stamp duty and other mandatory charges. These charges are not quantifiable as they will vary for each customer depending on individual circumstances. Mazda dealerships are independent businesses and the Trade Practices Act forbids the fixing of prices across the dealership network. Since prices are at the discretion of each dealer, it is possible they could vary across the network. Market forces and the spirit of competition will ultimately determine the final negotiated price. |
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| I have a trade-in, how much is it worth? |
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| Mazda Australia, as the distributor of new Mazdas, is not involved in customer trade-ins irrespective of their make. The net change over price when purchasing a new Mazda is a matter for negotiation between the customer and the authorised Mazda dealership. |
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| How long do I have to wait for my new Mazda? |
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Mazda and its dealers take great care in predicting the particular demands of our customers with regard to model mix, colour and specification in order to have stock on hand for immediate delivery.
Mazda models are highly regarded and occasionally their popularity means a short wait is unavoidable. If no stock is available locally, Mazda dealerships have the means to locate a particular model for sale wherever in Australia it may be.
Dealership stocks are replenished at regular intervals, however if your needs are urgent ask your Mazda Sales Consultant if a particular vehicle can be transferred for you. Payment of a transfer fee may be applicable. |
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| I want to buy a Mazda now. Where should I look for specials? |
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If you intend to make a purchase soon and are looking for specials, Our special offers section on our website is a good place to start.
Check major newspaper motoring supplements and dealer classified advertisements for individual dealer promotions. We encourage you to visit a Mazda dealership and to discuss your purchase requirements. |
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| When are the Mazda major sales events? |
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Each Mazda dealership conducts local sales events on a regular basis. National sales campaigns occur periodically throughout the year and are widely promoted in the media and our website. M-Day is an eagerly anticipated once a year promotion usually held early in the fourth quarter of the calendar year. For our current Special Offers please click here. |
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| My Mazda is due for service. Who should I contact? |
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Contact the Service Department at your Mazda dealership, or another in our network if it’s more convenient. All Mazda dealerships are happy to cater to your needs. A good place to start is with the Service Advisor. Their technical expertise and excellent customer focus makes them the ideal person to answer any questions you may have. Click here to locate a Mazda Dealer. |
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| Can Mazda Australia Customer Support diagnose my vehicle concern over the phone? |
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We’re sorry; it’s not possible to accurately diagnose a vehicle concern via telephone or email. In the unlikely event your Mazda isn’t running as smoothly as it has in the past, please contact the highly trained staff at a Mazda Service Department. They’ll arrange to promptly inspect and diagnose your vehicle with a minimum of inconvenience.
Click here to locate your closest Mazda Dealer |
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| I need technical help with my ‘project’. |
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Mazda Australia Customer Support is unable to provide detailed technical guidance on do-it-yourself repairs.
We recommend Mazda trained technicians with all the resources and equipment of a Mazda authorised Service Department at their disposal as the best people to maintain your vehicle. Please contact a dealership service department and discuss your needs with them. Click here to locate a Mazda Dealer. |
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| When is my first vehicle check and does it cost anything? |
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There is no charge for the 1000 kilometre inspection. It’s performed as a courtesy to ensure everything is in order. A list of items to be checked is in your Warranty Information booklet.
If during the free inspection a dealership checks your oil and suggests a change of lubricant and filter is required, then this is not included in the inspection and a fee would be applicable. Feel free to discuss your particular needs with your Service Department. |
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| What are the scheduled service intervals for a Mazda? |
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Your vehicle must be serviced to Mazda specification and standards every 10,000 kilometres or every six months whichever is sooner. Please consult your Owner’s Manual for detailed information on the serving requirements for your Mazda. Theses requirements must be followed to ensure your vehicle continues to operate within specification.
Vehicle servicing is an owner responsibility and failure to maintain your Mazda in accordance with these requirements may void your New Vehicle Warranty. Servicing every six months even though 10,000 kilometres has not been reached ensures that fluids and parts susceptible to deterioration are inspected or replaced to keep your Mazda running as it should. Please note some earlier model Mazdas had service intervals of every six months or 7,500 kilometres and every three months or 5,000 kilometres. |
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| Does the dealership have a courtesy vehicle available for me at service time? |
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To minimise inconvenience at service time, most Mazda dealers have a limited number of courtesy cars available for customer use. Usually dealers charge a nominal daily fee to cover overheads. Please enquire with the dealership when you call them to book in for servicing.
Please note in the case of a warrantable concern, the terms and conditions of the New Vehicle Warranty clearly state that consequential losses are excluded from any claim. This includes costs associated with having a concern addressed. |
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| My vehicle was damaged by the dealership, what should I do? |
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Our dealerships always act with the utmost professionalism and care. However very rarely a mishap may occur that requires some corrective action to a customer’s car. In these circumstances our dealerships always act promptly to resolve any problem. As dealers are separate businesses from Mazda Australia we are not involved in the resolution of these matters.
Please address enquiries of this sort to the Service Manager at your dealership. |
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| How long is the warranty on My Mazda? |
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Please consult the Warranty Information booklet supplied with your Mazda at time of sale for detailed terms and conditions of the New Vehicle Warranty. Alternately, details may be found on our website by clicking here.
The warranty commencement date is shown on the New Vehicle Registration of Ownership in your Warranty Information booklet. The warranty period for all new Mazda passenger vehicles is 3 years with unlimited kilometres.
The warranty period for a Mazda commercial vehicle shall exist for the longer of (i) a period of 24 months from the earliest date of the Mazda commercial vehicle first being registered, sold at retail, or otherwise being driven, used or operated; or (ii) the time until the Mazda commercial vehicle has travelled 100,000 kilometres but no longer than 36 months from the earliest date of the Mazda commercial vehicle first being registered, sold at retail, or otherwise being driven, used or operated. |
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| Is an extended warranty available? |
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Mazda Australia only offers an extended factory warranty for passenger vehicles. The program does not apply to commercial vehicles (such as the BT-50). It can only be purchased at time of new vehicle sale or when the vehicle is purchased second hand from an authorised Mazda dealer within the existing warranty period. It adds a further twelve months with unlimited kilometres to the standard three years with unlimited kilometres warranty term. Terms and conditions during this fourth year are the same for the standard three year period.
Please consult the Warranty Information booklet supplied with your Mazda at time of sale for detailed terms and conditions of the New Vehicle Warranty.
Details may also be found in the warranty section of our website.
For the extended warranty to be valid, the official Mazda receipt must be produced on demand. We recommend permanently affixing it to the Warranty Information booklet. |
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| Does my New Passenger Car Warranty include the body panels? |
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The Mazda New Car Warranty covers body parts for 36 months. Body panels (sheet metal) are warranted against perforation (rust through) for 72 months from the earlier date of the Mazda passenger car first being registered, sold at retail or otherwise being driven, used or operated.
For this warranty to be valid, the vehicle must be maintained in accordance with the ‘Owner’s Responsibility’ conditions as set out in the Warranty Information booklet.
Refer to your Owner’s Manual for recommended cleaning and maintenance instructions which include the removal of environmental fallout (such as bird-droppings). |
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| Does Mazda or my dealership facilitate warranty repairs? |
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The New Vehicle Warranty provides comprehensive peace of mind that your Mazda will be free, under normal use and maintenance, from defects in material and workmanship. If a concern arises that you consider may be warrantable, please contact your local Mazda dealership to have the matter investigated.
Every Mazda dealership is committed to attending to any warranty concern promptly and thoroughly. Our Mazda dealerships are equipped with the technology, tools and trained personnel to keep your Mazda in excellent condition.
In addition, dealerships have full access to the technical resources of Mazda Australia should the need arise. |
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| Will my New Vehicle Warranty be affected if I get my Mazda serviced elsewhere? |
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The New Vehicle Warranty is not conditional on having your vehicle serviced by a Mazda dealer.
Please ensure the service agent strictly follows the maintenance schedule and uses genuine Mazda parts. Should you experience any difficulty with your vehicle during the warranty period and the cause is attributed to improper servicing, any rectifications will not be covered. Without a genuine Mazda service history, any concern will require the review of your fully documented service history, demonstrating your vehicle has been serviced at the appropriate times to Mazda standard and specification.
For peace of mind, we recommend servicing be performed only at an authorised Mazda dealer. Only our dealership staff are trained by Mazda and possess the latest specialist knowledge and equipment to ensure your vehicle is operating correctly with the latest engine management configuration.
For added piece of mind, any genuine Mazda parts fitted by an authorised Mazda dealer carry a Whole of Life Warranty. |
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| If my vehicle is being repaired under warranty, are my expenses covered? |
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The Mazda New Vehicle Warranty covers the repair or replacement of any genuine Mazda part that is defective in material or workmanship, within the warranty term, without charge to the owner.
It does not cover any expense relative to transportation of the vehicle to or from an authorised Mazda dealer or any consequential, indirect or incidental loss or damage. This includes costs associated with having a concern addressed. |
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| Are my tyres covered by Mazda’s warranty? |
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