Frequently Asked Questions (FAQs)

A Sales Contract is a legally binding document between a customer and an authorised Mazda dealership. Both parties are required to abide by the terms and conditions of the contract. Mazda Australia, as the distributor, does not become involved with contractual disputes. If further assistance is required, the dealership's Sales Manager or Dealer Principal will be pleased to help. Please click here to contact your Mazda dealer.

Mazda's New Passenger Car Warranty period is 3 years with unlimited kilometres. At time of purchase, an additional one-year Mazda Extended Warranty can be purchased for Passenger vehicles.  Mazda's New Commercial Vehicle Warranty period is 2 years with unlimited kilometres. If the vehicle has travelled less than 100,000 kilometres at the expiration of the second year, the warranty is automatically extended up to a total of three years or 100,000 kilometres (whichever occurs first).

Please consult the Warranty Information booklet supplied with your Mazda at time of sale for detailed terms and conditions of the New Vehicle Warranty. Alternately, details may be found on our website by clicking here. The warranty commencement date is shown on the New Vehicle Registration of Ownership in your Warranty Information booklet.

Please contact your nearest Mazda dealership's Service &/or Parts Department to get a price for the Genuine Mazda Accessory you require for your vehicle. Mazda dealers stock a range of Mazda Accessories and can assist you with any enquiries such as pricing and availability for current, and previous, models. When enquiring about a particular accessory for your Mazda, we recommend having your vehicle details on hand such as the model and Vehicle Identification Number (VIN). To contact details of your nearest Mazda dealer, please click here.

The mapping software updates are provided and maintained directly by Whereis® (Sensis). Whereis® advises that map software updates are usually available annually. For further information on software updates for your vehicle, or to make a purchase, please visit their website at www.whereismaps.com.

Mazda dealership's stock a range of genuine Mazda parts and can assist you with parts related enquiries such as pricing and availability for current, and previous, models. When enquiring about particular parts for your Mazda, please contact the Service and/or Parts Department at your local Mazda dealer. We recommend having your vehicle details on hand such as the model and Vehicle Identification Number (VIN).  To find your nearest Mazda dealer, please click here.

Please contact your nearest Mazda dealership's Service and/or Part Department to get a price for the part you require for your vehicle. Mazda dealers stock a range of genuine Mazda parts and can assist you with parts related enquiries such as pricing and availability of current and previous models. When enquiring about particular parts for your Mazda, we recommend having your vehicle details on hand such as the model and Vehicle Identification Number (VIN) details. To contact details of your nearest Mazda dealer, please click here.

Your vehicle must be serviced to Mazda specification and standards every 10,000 kilometres or every six months, whichever is sooner.
Please consult your Owner's Manual for detailed information on the servicing requirements for your Mazda. These requirements must be followed to ensure your vehicle continues to operate within specification and to its optimum. Vehicle servicing is an owner responsibility and failure to maintain your Mazda in accordance with these requirements may void your New Vehicle Warranty.

Servicing every six months even though 10,000 kilometres has not been reached ensures that fluids and parts susceptible to deterioration are inspected or replaced to keep your Mazda running as it should. (Please note some earlier model Mazdas had service intervals of every six months or 7,500 kilometres and every three months or 5,000 kilometres.) For further information on servicing your Mazda, please click here.

Vehicle cleaning is considered the responsibility of the owner, and is not assigned as part of Mazda's servicing Scheduled Maintenance. For tips and advice on maintaining your vehicle's interior and exterior we recommend you refer to your Owner's Manual chapter 'Maintenance and Care', section Owner Maintenance Schedule. For additional information, please click here. 

As each Mazda dealership is an individual franchise, some may offer cleaning, washing and/or vacuuming. If you have any questions relating to the cleaning of your vehicle, these should be directed to the dealership itself. Mazda does not have a list of dealerships that offer these services.

Mazda offers Mazda Standard or Premium Roadside Assistance. For more information please visit our Mazda Roadside Assistance webpage, or call 1800 807 405, to register today.

You can find information on Ethanol in our Mazda Motoring Tips, Fuel section. For a Mazda vehicle and E10 compatability chart please click here.