Standard Roadside Assistance

24 Hour Roadside Assistance (1800 807 405)

Mazda Roadside Assistance is designed to provide you with peace of mind motoring. In the unlikely event that your vehicle cannot be driven, don’t worry, help is just a phone call away. Simply phone 1800 807 405 and one of our friendly Customer Service Assistants will do everything possible to get you going again.

If the problem can’t be solved over the phone, a Mazda Roadside Assistance accredited service provider will be quickly dispatched to the scene to repair or rectify the problem. 24 hours a day, 7 days a week, you can relax, knowing that expert help is only a phone call away.

How do I receive Roadside Assistance?

Simple. Just call our 1800 807 405 toll-free number and report your concern to one of our trained Customer Service Assistants. To help get you going again quickly, make sure you have the following information ready:
  • Your vehicle registration number.
  • Your exact location.
  • A brief description of the problem.
  • A contact telephone number (where possible).

For safety reasons, make sure you are with the vehicle at all times, unless you have made alternative arrangements with the Customer Service Assistant.

What's covered

Flat or Faulty Batteries
Jump-start flat batteries or co-ordinate battery replacement. You will be responsible for the cost of the battery.

Emergency Fuel – Petrol/Diesel
Mazda Roadside Assistance will provide enough “free” fuel for you to travel to the nearest available re-fuelling facility.

Flat Tyres/Damaged Wheel
Mazda Roadside Assistance will change a flat tyre/damaged wheel with the vehicle’s spare wheel, or, if necessary, transport your vehicle to an approved tyre outlet, or your authorized Mazda service facility.

Emergency Vehicle Access/Replacement of Lost Keys
If your vehicle’s keys have been lost or locked in the vehicle, Mazda Roadside Assistance will provide emergency assistance to:

  • Locate and deliver a spare key; or
  • Arrange for you to retrieve a spare key if more practical; or
  • If an emergency situation arises and it is necessary to gain access to the vehicle, Mazda Roadside Assistance will attempt to gain access only after written consent is given. Mazda Roadside Assistance will not be responsible for any damage incurred or for any repair costs resulting from gaining access to the vehicle.

A limit of $150.00 (inc. GST) will apply to this service.  All additional costs will be your responsibility.

Emergency Message Relay
As a result of breakdown or accident, Mazda Roadside Assistance will:

  • Relay urgent messages to family, friends or business associates likely to be affected or concerned by the disruption or delay; and/or
  • Provide advice on local transport options and alternatives.

Towing/Transportation
Where your vehicle cannot be mobilized at the breakdown, it will be transported to the nearest Mazda service facility (limit of 50kms) where repairs may be carried out. If your vehicle requires towing outside of the 50kms radius, your vehicle will be towed to the nearest service facility. If the breakdown has occurred after-hours and your vehicle cannot be taken directly to the nearest authorized service facility, Mazda Roadside Assistance will store your vehicle at a secure facility and deliver it to the authorized service facility on the morning of the next business day. All costs associated with towing, further than 50kms, will be your responsibility.

Accident Co-ordination
Mazda Roadside Assistance will provide co-ordination of towing arrangements following an accident and will
also advise on accident procedures. If required, Mazda Roadside Assistance will co-ordinate alternative transport to enable you to continue your journey. All accident towing and alternative transport costs are your responsibility
and, if insured, may be recoverable from the relevant insurance company.

What's not covered

Mazda Roadside Assistance will not apply to the following:

  • Vehicles not registered on the Mazda Roadside Assistance database.
  • Vehicles over 10 years of age.
  • Unattended vehicles.
  • Unregistered vehicles.
  • Caravans or trailers.
  • Vehicles operating as Taxis, Limousines, Rental Vehicles, Hire Vehicles or any commercial use.
  • Vehicles involved in, or connected with, any form of motor sports.
  • Vehicles located in a remote location.
  • Service calls due to lack of regular preventative vehicle maintenance, numerous call-outs due to owner/driver related faults or non-compliance to rectify recurring faults.
  • Service calls due to customer failing to use reasonable care with the vehicle or failure to conduct regular preventative vehicle maintenance or provision of inappropriate repair or maintenance to the vehicle.
  • Repeated service calls due to owner/driver faults or failure by customer to comply with vehicle and/or Mazda Roadside Assistance instructions.
  • Service calls due to break-in (or attempted break-in) of vehicle.
  • Service calls due to fitment of non-genuine accessories or inappropriate or incorrect fitment of parts or accessories.
  • What’s not covered.
  • Bogged vehicles. Except where access is available and is trafficable by a two-wheel drive recovery vehicle and no other specialist equipment is necessary. Should specialist equipment become necessary, additional costs are the driver’s responsibility. Drivers will be advised of this condition prior to attendance by Service provider.
  • Costs of mechanical repairs and maintenance, unless covered by a separate warranty are the responsibility of the owner (Subject to applicable legislation).

For a full list of terms and conditions, visit mazda.com.au/roadside