Financial Hardship
Financial Hardship
covid-19
covid-19
Support for customers
Sometimes unforeseen circumstance can affect your financial situation. If you have or think you may miss a Mazda Finance loan payment in the future, please let us know. Our dedicated team will take the time to understand your individual situation and provide you with the most supportive options to get you back on track.
Life Events
Unforeseen factors like loss of employment, family breakdown, illness, injury or even the death of a family member can affect your financial position. We know this can be hard to deal with, but it’s important to understand that Mazda Finance is here to support you. If something has happened to you and you’re finding it hard to make your repayments, there are a number of ways Mazda Finance can assist you.
Covid-19
If you are a Mazda Finance customer and have been personally impacted by COVID-19, we’re here to provide additional financial support. We’ve developed the guidelines below to simplify the process and help you get the support you need.
Natural Disaster
If you’ve recently been affected by a natural disaster, please get in touch. Flooding, bushfires, and drought can heavily impact your financial situation. Our team can take you through a range of options to ease the pressure based on your individual circumstances.
Life Events
Unforeseen factors like loss of employment, family breakdown, illness, injury or even the death of a family member can affect your financial position. We know this can be hard to deal with, but it’s important to understand that Mazda Finance is here to support you. If something has happened to you and you’re finding it hard to make your repayments, there are a number of ways Mazda Finance can assist you.
Covid-19
If you are a Mazda Finance customer and have been personally impacted by COVID-19, we’re here to provide additional financial support. We’ve developed the guidelines below to simplify the process and help you get the support you need.
natural disaster
If you’ve recently been affected by a natural disaster, please get in touch. Flooding, bushfires, and drought can heavily impact your financial situation. Our team can take you through a range of options to ease the pressure based on your individual circumstances.
Frequently Asked Questions
To make this process as quick and easy as possible, Apply online to start the process.
Customers who are experiencing financial difficultly as a result of COVID-19 may be eligible for hardship support.
For consumer loans, provide evidence of loss of employment or reduction of income. Acceptable options include:
a) Separation certificate (termination of employment)
b) Evidence of employment contract not being renewed
c) Jobseeker Payment / Newstart application or evidence of payments
d) A recent payslip dated within the last three months OR
e) 2 consecutive months of bank statements
f) Any relevant medical certificates
For commercial loans, provide evidence of direct or indirect impacts to business.
Apply online to start the process.
Provide all documentary evidence, e.g. a current Statement of Cash Flows, Profit & Loss Statement, Balance Sheet.
Apply Online to start the process.
Mazda Finance is committed to assisting customers, especially during this challenging time. We understand the evolving COVID-19 situation is affecting our customers and we are here to help.
Should you lose your employment because of COVID-19, you may be eligible for financial support.
Apply online to start the process.
If your business has been forced to close due to COVID 19, you may be eligible for financial support.
Apply online to start the process.
We review and assess each customer’s needs on a case-by-case basis and our goal is to provide responsible and sustainable solutions that meet an individual’s needs.
If you have been affected by COVID-19, you may be eligible for financial support.
There are some general guidelines that will apply if you defer your payments:
- The specifics of your loan will change i.e. the term and/or payment amount, and this will be communicated to you in writing
- Interest will continue to be charged on the loan during the deferred period
Apply online to start the process.
If you are currently paying above your repayment amount, you can simply stop paying the additional amount and revert to your advised payment amount. You do not need to call or email us as long as you are maintaining your payments.
If you are not paying above your repayment amount, you will need to apply for hardship. We review and assess each customer’s needs on a case-by-case basis however if you change your payment amount the following general guidelines will apply:
- The specifics of your loan will change i.e. the term and/or payment amount, and this will be communicated to you in writing
- Interest will continue to be charged on amended or deferred loans
Apply online to start the process.
In terms of your repayment history, if you maintain your payments under the hardship arrangement then this will not affect your credit file.