Your Mazda has been affected by our recent safety related recall program. Certain components in the airbag system require replacement and we need you to contact your local Dealer to get this done as soon as possible.
Contact us on 1800 931 024 to find out more or locate your nearest Dealer to book in a replacement.
If you would like to discuss this further please contact us on 1800 931 024
Accommodating your repair
All repairs are FREE of charge and take less than one hour to complete.
Due to the urgent nature of the repair, vehicles equipped with an ‘Alpha’ type airbag inflator are given priority booking status in order to expedite repairs. Vehicles equipped with ‘Beta’ type airbag inflators will have their service completed as soon as possible and owners are encouraged to making a service booking immediately.
We understand that each owner’s circumstances are different and due to the importance and urgent nature of this recall Mazda can accommodate the provision of loan vehicles, towing services and remote repairs on a case by case basis. Please discuss your individual requirements and circumstances with your preferred servicing Dealer when you make a booking.
FREQUENTLY ASKED QUESTIONS
What is a vehicle recall?
A vehicle recall occurs when Mazda Australia determines that one of our models has a safety-related defect or does not comply with a federal safety standard.
What is the reason for this recall?
The recall has been launched as part of a global Takata airbag recall campaign involving multiple manufacturers. The airbag inflator/inflators may have been exposed to moisture absorption over time, causing degradation of the inflator propellant. In the event of a collision, the inflator may rupture and cause the airbag to deploy abnormally, increasing the risk of injury to the occupant.
How many Mazda vehicles have been reported with this concern?
There have been no confirmed occurrences with this concern on Mazda vehicles in our market
Is my vehicle fitted with a Takata 'Alpha' airbag?
Mazda has recently been made aware that a small number of vehicles imported into Australia are fitted with Takata 'Alpha' airbags. Customers with vehicles fitted with Takata Alpha Airbags need to take immediate steps to have their airbags replaced Alpha bags may present a higher risk subset of the Takata bags being recalled.
It is critical that owners of cars with alpha airbags installed take immediate steps to have the airbags replaced because of the risk that injury or death could occur if the airbag misdeploys. All other customers whose vehicles are on the recall list are urged to arrange for the replacement of the Takata airbags in their vehicles as soon as possible due to the safety risks involved in the use of these vehicles.
Mazda understands that Takata alpha airbags have a manufacturing flaw, as they were not produced according to design standards and do not deploy as intended. These airbags pose the most severe risk of misdeployment and have a substantially higher risk of incident rate according to the US National Highway Traffic Safety Administration (NHTSA). There is a risk of metal fragments and shrapnel propelling out of the airbag and into vehicle occupants causing serious injuries or deaths.
Customers should call their local dealer to arrange a replacement airbag.
How will vehicles be rectified?
The inflator inside the airbag assembly will be replaced by an Authorised Mazda Dealer at no cost to the customer.
How will customers that purchased a second-hand vehicle be notified of this recall?
Mazda Australia gathers information from its own database and a national database from the Road Traffic Authorities around Australia. Second-hand vehicles are included in the notification process and the repairs are also completed free of charge for these owners.
What is the brand of the airbag that is being fitted to my vehicle?
The brand of replacement component depends on the vehicle model. Some models are fitted with brand new replacement Takata components.
How will customers be notified if their vehicle is affected by an airbag recall?