Connected Vehicle Collection Notice
1. What are Connected Services?
This Connected Services Collection Notice (Collection Notice) describes how Mazda Australia Pty Ltd (ACN 004 690 804) (Mazda, us, we, our) may collect, use, and share your Personal Information (as defined in the Privacy Act 1988 (Cth)) and vehicle information in connection with a Mazda vehicle equipped with an activated, factory-installed telematics system (Connected Vehicle) and the MyMazda mobile application (MyMazda App).
1.1 What do Connected Services do?
If your vehicle is fitted with Connected Services functionality your vehicle will collect and transmit vehicle data for Connected Services via a Telematics Control Unit (TCU) fitted to your vehicle.
1.2 What Mazda Vehicles have Connected Services?
Navigate to the System Limitations section of the Connected Service Manual here: https://www.mazda.com.au/en/digital-owners-manual/connected-services/index.html
2. How does this Collection Notice apply to Connected Services?
We are bound by the Privacy Act 1988 (Cth) (“Privacy Act”) and its Australian Privacy Principles (“APPs”). We understand that your personal information is important to you, and we value your trust.
This notice applies in addition to the general Mazda Privacy Policy available at https://www.mazda.com.au/privacy-policy/. We recommend you review and consider the specific scenarios outlined in the Mazda Privacy Policy to consider whether they apply to you.
When you create an account on the MyMazda App (e.g. to activate additional Connected Services) we will collect certain personal information about you, such as your name and email address. Please see our general Mazda Privacy Policy and the Mazda Connected Vehicle Terms and Conditions (in respect of enrolled vehicles) for further information on how we collect, use and disclose your information when you use the MyMazda App.
Please contact our privacy team using the contact details at the end of this policy if you, or a person you assist, would like:
- further information about our handling of personal information; or
- the information in this Privacy Policy explained to you or in a different format.
This Collection Notice is current as of the date noted above. We may make changes to this Collection Notice from time to time, in which case we will notify you of the change by displaying an updated version on our website and on the MyMazda App.
3. What is Personal information?
When we use the term “personal information” in this notice, we are using the term as it is defined in the Privacy Act. Under the Privacy Act, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
4. What kinds of Connected Services Information do we collect and for what purpose?
What information is collected?
Automatic connections
When you first purchase a Connected Vehicle from a Mazda dealer, the vehicle will not be automatically enrolled in Mazda Connected Services. The vehicle will only be enrolled in Mazda Connected Services if and when you choose to enrol in it (opt in), by completing the following:
- Register for a MyMazda profile. You can download the MyMazda App from the Apple App Store® or the Google Play™ Store.
- From the MyMazda App, select “Add Vehicle” and follow the prompts.
- Once your vehicle has been added, select “Enrol” to begin enrolling in Connected Services and follow the instructions.
- Turn on the ignition and wait about 30 seconds.
- Select “Request” on the MyMazda App to receive the authorisation code, which will be displayed on your vehicle’s centre display.
- Enter the authorisation code into your MyMazda App.
- After establishing connectivity, you will successfully enrol in Mazda Connected Services.
You can opt out of these services at any time (see section 5 "How can you opt out of Connected Services?”) below.
4.1 Not opted in
For compatible vehicles where you have not opted into the Mazda Connected Services, no data is transmitted. If you do not choose to opt into connected services, you will also not have access to the functions of connected services, including safety and security features and the purposes for which we use the data to better tailor and direct products and services to you as outlined in this document.
4.2 If you have opted in/enrolled
See section “For what purpose is Connected Services information collected?” below for further information about the types of information that are collected when you use Connected Services and the purposes for which that information is collected, when you have opted-in via MyMazda app.
MyMazda App:
If your vehicle is enrolled in Mazda Connected Services we collect information including your name, address, email, phone number, VIN, and any other information you choose to provide through the MyMazda App. Please refer to Mazda Australia’s Privacy Policy on how this information is used.
For what purpose is Connected Services information collected?
The information we collect is remotely transmitted to us for certain business purposes (including improving our products and services), and for us to provide you, and any other MyMazda App user that you have authorised and any other registered user of that Connected Vehicle, with available Connected Services (including to facilitate maintenance, security, recall notices and emergency assistance).
The specific purposes for which we collect data from a successfully enrolled Connected Vehicles are as follows:
| Category of Information | Example(s) | For what purpose? | Parties to which this information is usually disclosed (or who may receive it directly) |
|---|---|---|---|
| Vehicle health data | Odometer, Fuel Level, Diagnostic Trouble Codes (DTCs) | To provide you with services (e.g. Vehicle Status) and to provide further customer assistance and support (e.g. diagnostic investigations with Dealers). |
|
| Vehicle status | Collision and accident information | To provide you with services (e.g. Safety and Security features such as SOS eCall and Automatic Crash Notification) |
|
| Vehicle identification information | Vehicle Identification Number (VIN) | When you sign up to MyMazda App, you will be required to provide your VIN to enrol for Mazda Connected Services. We use this information to link your MyMazda account with your vehicle. |
|
| Vehicle location data | Latitude and longitude of your vehicle. | To provide you with services (e.g. SOS eCall and Automatic Crash Notification, Parked Vehicle Locator) |
|
| Call recordings to the Mazda Emergency Call Centre | Voice calls | If a call is made to the Mazda Emergency Call Centre, we may collect recordings of these calls to provide the Safety and Security Services. |
|
| Vehicle driving information | Acceleration, braking and speed, use of steering | For research and development in order to improve products and services |
|
| Telecommunications Data | Vehicle SIM identifiers, amount of data used | To provide Mazda Connected Services, your vehicle is equipped with an in-built SIM card. We collect this data solely for internal billing purposes. |
|
In addition to the matters as outlined in our Privacy Policy and as permitted by law, we also use the information we collect (including the data outlined in the table above) to:
- analyse safety concerns and product trends;
- issue product recalls, provide support and service;
- conduct research and development, analyse quality and improve, troubleshoot, and evaluate the use of our products and services;
- provide our products and services to you, administer your accounts and communicate with you;
- allow us and our dealers to respond to your requests; and
- for legal purposes such as protecting our interests.
If you choose to opt out of Connected Services on your Connected Vehicle, or if you choose not to enrol in Connected Services at all, we may activate the connectivity on your Connected Vehicle solely for the purpose of sending vehicle-related safety recall notifications. If Mazda does this for safety recall notification purposes, it is used solely to send a recall notice. Mazda will then deactivate the connectivity functions.
5. How can you opt out of Connected Services?
If you have previously opted in to Connected Services, you can opt out of Connected Services by unenrolling your vehicle through the MyMazda App.
To unenroll through the MyMazda App
- Opt Out by navigating to ‘My Vehicles’ from the ‘hamburger’ menu in the top-right corner
- Tap the ‘more options’ (3 dot) menu in the top-right corner for your enrolled vehicle
- Select the ‘Unsubscribe Connected Services’
- This action deactivates your vehicle from Connected Services.
For vehicles not enrolled in Mazda Connected Services, no location, personal, driving behaviour information or any other data is transmitted.
If you choose to reactivate Connected Services after opting out, re-enrolment may take up to 12 hours to complete.
6. Why does Mazda collect this information?
We only use your personal information collected in connection with your use of Connected Services for the purpose of providing the Connected Services to you or as otherwise permitted, required or authorised by law (including by the Privacy Act).
If you want to use Connected Services, but do not provide us with your personal information, we may not be able to provide you with all Connected Services or may only be able to provide those Connected Services to you with limited functionality.
We may also use deidentified information of your vehicle to assist us to develop our products and services.
7. Who does Mazda disclose information?
When you use Connected Services, we may disclose information about your use of Connected Services (which may in some cases include personal information) including:
- The parties listed in the table in section 4 “What kinds of Connected Services Information do we collect and for what purpose?” in respect of the information and purposes listed in that table;
- Mazda Dealers to provide you with requested products or services (e.g. where you ask a Dealer to service your vehicle, the Dealer may access vehicle maintenance information about your vehicle);
- our related companies and service providers who help us to provide and support Connected Services, including for example:
- Mazda entities overseas such as Mazda Motor Corporation;
- Customer support providers;
- information technology service providers (e.g. Aeris); and
- lawyers and other professional advisors.
- for vehicles enrolled in Mazda Connected Services where emergency service assistance is activated – emergency providers who may provide you with emergency assistance.
In certain circumstances, we may be permitted, required or authorised by law (including under an order of a court or tribunal, and including to law enforcement bodies) to disclose information about you or your vehicle which has been collected by us in the course of providing the Connected Services (including in some cases personal information). Any such disclosures will be handled by us in accordance with applicable laws.
Other than as identified above and in Section 4, we do not disclose information about your use of Connected Services to anyone else unless you ask us to do so.
8. Disclosures overseas
We may disclose your information (including, in some cases, personal information) to organisations located overseas to support the purposes described in this policy, and in some cases these organisations may collect this information directly from you or your vehicle. These organisations include:
- our parent company Mazda Motor Corporation in Japan and
- our service providers that are located in, or hold data overseas including in Japan, the Philippines and the United States
9. Direct Marketing and Connected Services
If your connected vehicle is not enrolled in Connected Services, Mazda may send you an invitation to enrol. For vehicles already enrolled in Connected Services, Mazda may send you Scheduled Maintenance reminders or communications inviting you to renew your Connected Services plan.
Please refer to Mazda Australia’s Privacy Policy on how we may use and disclose your personal information for the purpose of Direct Marketing and how you can opt out.
10. Protecting your personal information
We may hold your personal information in digital and paper forms. We take reasonable steps to protect your personal information from misuse, loss, interference, and from unauthorised access, modification, or disclosure. Some of the ways we protect your personal information include:
- external and internal premises security;
- utilising secure servers;
- restricting access to your information only to personnel who need it to perform their role;
- utilising and maintaining information security applications to prevent unauthorised access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls, encryption and anti-virus software as appropriate; and
- limiting the functionality of Connected Services to only those features you have chosen to receive.
11. Data retention
We store, process, and retain your personal information only for as long as we need it for the purposes described in this Privacy Policy. When we no longer need your personal information, we take reasonable steps to destroy or de-identify it, unless we are required or authorised by law to retain your information for a longer period.
12. Accessing and correcting your information
You can request access to and correction of personal information we hold about you by contacting us in any of the ways set out at the bottom of this policy. Please also refer to Mazda Australia’s Privacy Policy for further information on how we handle access and correction requests.
13. Your obligations
13.1 Guest driver
There may be circumstances where you might let someone else use a product or service that we provide to you (for example, you let someone else drive your vehicle while enrolled in Connected Services). It is important that if you do let someone else use one of our products or services that you inform them of this Collection Notice and of the privacy choices that you have made.
13.2 Selling and/or transferring vehicle
If you sell or otherwise transfer your vehicle, it is your responsibility to delete all Vehicle information from the MyMazda app, and/or delete your MyMazda account. For enrolled vehicles, ensure to unenroll from Connected Services and remove the vehicle from the MyMazda profile prior to transferring your vehicle. For more information and instructions navigate to the Connected Services Owner manual here.
Note: For both Connected Vehicles and Non-Connected Vehicles, it is also your responsibility to delete all information (such as contacts, address lookups, saved map addresses) from the vehicle’s system (and notify your Mazda Dealer of the vehicle transfer). If you do not delete this information, it may remain on the vehicle’s system and may be accessible to future users of the vehicle.
14. Queries or concerns
Complaints or queries can be made by contacting the person or department you were dealing with, or by contacting us using our contact details set out at the bottom of this policy. Please also refer to Mazda Australia’s Privacy Policy for further information on how to make a complaint and how we will deal with that complaint.
If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or lodge a complaint with Office of the Australian Information Commissioner by visiting oaic.gov.au, calling 1300 363 992 or emailing enquiries@oaic.gov.au. You can also write to the OAIC at GPO Box 5218 Sydney NSW 2001 (click here for information).
15. Contacting us
If your enquiry relates to Connected Services Privacy, you can contact us by email: privacy@mazda.com.au or by writing to us at Private Bag 323, Mount Waverley BC, Victoria 3149.
Last updated: 21 July 2026