Mazda Australia and Mazda dealers are committed to helping resolve any issues or complaints you may have including ensuring that handling of complaints is done in accordance with the requirements of the Australian Consumer Law.

For issues or complaints which relate to the performance or operation of your vehicle, or any repairs to, or servicing of it, or you are seeking a repair, replacement or refund for your vehicle, your complaint should be directed to the Mazda dealer from which you purchased the vehicle or which provided the repair or service. As supplier of your vehicle or service, all Mazda dealers are committed to ensuring that such complaints are handled in accordance with the requirements of the Australian Consumer Law. 

Please also note that any complaint we receive which relates to the performance or operation of your vehicle, or any repairs to, or servicing of it, or which involves a request for a repair, replacement or refund for your vehicle will be referred to the supplying dealer.  We will let you know if that occurs and provide you with contact details for the relevant dealer if you do not already have them.