FAQS

FAQS


GENERAL OWNERSHIP

How do I get a copy of my Owner’s Manual?

Owner’s Manuals for vehicles built from 2014 onward are available via MyMazda. Register or sign in here. To get an Owner’s Manual for an older vehicle please contact your local Mazda Dealer.

Can I contact Mazda Australia to purchase a part for my vehicle?

Mazda Australia does not supply Mazda parts directly to the public. To identify and/or buy parts for your Mazda, please contact the Parts Department at your local Mazda Dealer .

I have lost my key – who should I contact?

To replace a lost or stolen key, you will need to contact the service department of your local Mazda Dealer and verify your owner details. Please note that replacement and programming fees will apply.

I have an older Mazda model. How can I find out which accessories are available?

Mazda Dealers stock an array of Genuine Mazda Accessories and can assist you with a range of enquiries such as pricing and availability – even for previous models.

Please contact your local Mazda Dealer to find out more.

Why do I need to keep my personal details up-to-date?

If for any reason, we need to contact you about your vehicle, it is important that we have your most current details to hand. If your circumstances have changed, please let us know by completing our Get In Touch form.

How do I change the battery in my key?

For information on how to change the battery in your key, please refer to either the “Owner Maintenance” or “Keys” section in your Owner’s Manual. Replacement batteries can be purchased from your local Mazda Dealer.

I have locked myself out of my car. What do I do?

In this situation, we recommend any of the following:

  • If you have a spare key, call a family member or friend to see if they can get it for you.
  • If you are a member of Mazda Roadside Assist, please contact them on 1800 034 411.
  • Contact a towing service or local vehicle repairer who may either gain access to your vehicle or move it to a more convenient location.
  • Contact your local Mazda Dealerwho can advise you further.
Who do I contact if I need a replacement key?

We recommend you contact your local Mazda Dealer who will be able to assist you in obtaining a replacement key. They are in the best position to assist you with price and availability.

Your local Dealer will need the VIN (Vehicle Identification Number) of your vehicle to ensure the correct part is ordered.

Can Mazda diagnose my vehicle over the phone or via email?

No. It is impossible to accurately diagnose a vehicle's condition via phone or email. We recommend that the vehicle be physically inspected by our Mazda trained technicians. Please contact your local Mazda Dealer to organise a physical inspection of your vehicle.

What factors can affect the fuel consumption for my vehicle?

Below are some factors that can affect fuel consumption.

  • High speeds- Driving fast will result in high fuel consumption.
  • Aerodynamic drag- Parts on the exterior of a vehicle such as roof racks and spoilers, or having the window open, increases air resistance and fuel consumption.
  • Air Conditioning- Air conditioners use extra fuel when operating.
  • Vehicle Load- The more a vehicle carries the more fuel it uses. This includes carrying passengers, carrying loads in the vehicle and towing.
  • Repeated Short Distance Driving.
  • Frequently Driving in Stop and Go Conditions.

The Green Vehicle Guide website advises that the Fuel Consumption Label contains results based on a standard test procedure, so consumers can reliably compare the performance of different models under the same test conditions. However, no test can simulate all possible combinations of traffic conditions, climate, driver behaviour and vehicle maintenance. For further information regarding the Fuel Consumption Label, please click here.

What do I do if I have put the wrong fuel in my car?

If you have accidently put the wrong fuel in your vehicle (petrol in a diesel tank/diesel in a petrol tank), do not turn on the ignition or start the engine. This will circulate the contaminated fuel and increase the risk of damage to your vehicle.

Your vehicle should be towed to your nearest Mazda Dealer. The contaminated fuel will need to be removed and replaced with clean fuel before the vehicle can be started. Please note that any damage caused by the use of incorrect fuel will not be covered by warranty.

I need my Radio code – How do I get my radio code?

To obtain your radio code, you will need to contact the service department of your local Mazda Dealer. You will require proof of vehicle ownership. Please note that charges may apply.

I have just purchased a secondhand Mazda vehicle. How do I notify you?

Please complete our Get In Touch form so we can update our records of your vehicle ownership. It is important we have your current details on hand should the need arise to contact you about your vehicle.

I have just bought a pre-owned vehicle. How can I obtain a copy of the service history?

Mazda does not keep detailed information of vehicles’ servicing history. If the Maintenance & Warranty booklet is not in the vehicle, you can ask your place of purchase for any maintenance documentation. Alternatively, if you know which Mazda Dealer has maintained the vehicle, you can contact them directly for further assistance.

I do not wish to receive any further information from Mazda. How do I remove myself from mailing lists?

If you would like to opt out of future communications from Mazda, please notify us by completing our Get In Touch form. Please be aware however, that we are required to contact you should Mazda issue a Safety Recall for your vehicle. 

Where can I find my VIN (Vehicle Identification Number)?

VIN number location can vary by model.

For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner’s Manual.

You can also find your VIN on the vehicle registration certificate issued by your state’s vehicle registration body.

What is an airbag and how should it work?

Airbags are also known as Supplemental Restraint Systems (SRS) and are not a substitute for the use of seatbelts. An Airbag is a fabric bag that inflates rapidly in particular situations. For information regarding the airbags specific to your vehicle, refer to your Owner’s Manual.

Can I use front seat covers for vehicles with side airbags?

Mazda does have a genuine front seat cover accessory for some models. Please refer to our website here. However, should you elect to fit non-genuine seat covers to your vehicle, you will need to ensure they do not impair the deployment of airbags. For information regarding the airbags specific to your vehicle, refer to your Owner’s Manual.

Can Mazda provide literature for privately imported vehicles?

No, Mazda Australia keeps a library of only those models that we have imported into Australia.

Can a Mazda Dealer repair a privately imported vehicle?

In some instances yes. However, we suggest you contact your local Mazda Dealer to discuss your particular situation.

My vehicle is missing its Compliance Plate. Can Mazda replace it for me?

Mazda Australia is unable to supply a replacement Compliance Plate. However, if your vehicle was imported by us, we may be able to supply you with a letter containing details of your vehicle. Should you need further assistance, please contact our Customer Centre on 1800 034 411.

I have a technical question concerning a particular feature on my vehicle. Can you help?

Each new Mazda vehicle is supplied with an Owner’s Manual that contains information on the technical features. Your nearest Mazda Dealer may also be able to assist you with support if required.

I have fitted the temporary wheel that was supplied with my vehicle. How long can it be used?

Mazda recommends the temporary tyre be replaced with a full-size tyre as soon as possible. The temporary tyre is smaller and the vehicle can only be driven at a maximum of 80 km/h with this tyre being used.

Can a full size tyre fit in the temporary tyre well?

The tyre well is designed to accommodate the temporary tyre that was supplied with your vehicle. Due to size differences, a full-size tyre will not sit flush in the well.

How do I keep my vehicle upholstery clean?

Vehicle upholstery may be easily cleaned with a mild soap or detergent and water solution. We recommend you refer to your Owner’s Manual for further information.

How do I clean the carpet in my car?

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You can also speak to your local Mazda Dealer regarding Mazda Genuine Floor Mats which are designed to suit your vehicle.

How do I maintain the exterior of my car?

A regular wash will stop the road grime eating into your car's paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint. We recommend you refer to your Owner’s Manual for further information.

Where can I find information on technology systems in Mazda vehicles?

To find a glossary as well as links to information and videos on the technology in our vehicles, please click here.

RECALL

What is a vehicle recall?

A vehicle recall occurs when Mazda Corporation determines that one of our models has a safety-related defect or does not comply with a federal safety standard.

How will I know if my car is affected by a vehicle recall?

You can enter your VIN on our dedicated recalls page to see if your vehicle has been affected. We will also contact you to advise you of any outstanding recalls. Alternatively, you can always contact your local Mazda Dealer to find out more. 

I have received a letter/notification of a recall on my vehicle. What do I do?

Please contact your local Mazda Dealer to make a booking for your vehicle, or to discuss any queries you may have.

Do I have to take my vehicle to a Mazda Dealer to have a recall completed?

A recall must be completed by a Mazda Dealer to ensure the correct repair procedures are followed and that the correct parts are fitted if required. If you have any concerns presenting your vehicle to a Mazda Dealer, please contact our Customer Centre on 1800 034 411.

WARRANTY

Is my Mazda covered by a warranty?

If you have purchased a new Mazda vehicle since 1 August 2018, you will be backed by a five-year, unlimited kilometre factory warranty that covers any defect in material or workmanship in both parts and panels. Please check our Warranty page for more information.

What does my warranty cover?

Your Mazda new vehicle warranty covers any defect in material or workmanship in both parts and panels. Please check our Warranty page for more information.

What is a Dealer Extended Warranty?

Dealer Extended Warranties are not affiliated with Mazda Australia and are products supplied and sourced by automotive Dealers. If you have been supplied with one of these products, please contact your local Mazda Dealer directly.

Are Mazda Genuine Accessories covered by warranty?

If your Mazda Genuine Accessory was bought as part of your vehicle purchase, it will be covered under the terms of your Mazda new vehicle warranty (with some exclusions). However, if the accessory was purchased at a later date, the Mazda Standard Parts Warranty will apply.

Please check our Warranty page for more information.

What should I do if I have any concerns during the warranty period?

Your Mazda new vehicle warranty provides comprehensive cover against any faults in the performance of your new vehicle. If you need repairs, do not hesitate to call your local Mazda Dealer. Every Mazda Dealer is committed to providing support should you have a vehicle concern.

Will my Mazda Dealer charge me for inspection costs when assessing my vehicle?

As Mazda Dealers are independent franchises, they may choose to charge an inspection cost to investigate a vehicle concern. Please contact your local Mazda Dealer to discuss.

Will I be provided with a loan vehicle during warranty repairs?

Mazda Dealers will try and assist you if a loan vehicle is required. Should a Mazda Dealer be unable to source a loan car, please let our Customer Centre know on 1800 034 411 and we will be pleased to discuss the situation with you.

If I leave a lengthy time between maintenance services, will this impact my warranty?

Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your Owner’s Manual, including any additional service requirements that your vehicle may need. Mazda warranty does not cover damage caused by inadequate maintenance.

Is the Mazda factory warranty transferable with the vehicle?

Yes, the warranty travels with the vehicle, not the owner.

What is meant by the term ‘wear and tear’?

Wear and tear is defined as the normal deterioration of a part or parts having regard to the age of the vehicle, the distance it has travelled and the operating conditions it has been exposed to. For further information, please refer to our Warranty page.

I have just purchased a secondhand Mazda. Why should I tell Mazda I am the new owner when my vehicle is out of warranty?

It is important we have your correct details so we can get in touch with you for any relevant information regarding your vehicle. Please complete our Get In Touch form so we can update our records of your vehicle ownership.

Do I need to take my vehicle to a Mazda Dealer to have warranty work performed?

Mazda Dealers are authorised to inspect and conduct warranty repairs on behalf of Mazda Australia. Independent providers are not authorised to conduct warranty repairs, unless prior approval has been given by Mazda Australia. Every Mazda Dealer has the knowledge, tools and resources available to repair and keep your Mazda in optimal condition.

For further information, please refer to our Warranty page.

If I have my vehicle serviced by someone other than a Mazda Dealer, will this affect my warranty?

Maintenance services must be performed by an expert repairer. We recommend your local Mazda Dealer . If you elect to service your vehicle elsewhere, you must retain all evidence of the services performed, including parts used. This information may be requested, particularly when making a claim under Mazda Warranty. For further information, please refer to our Warranty page.

Does towing a caravan or trailer impact on my Warranty?

We recommend your Mazda Dealer fit genuine Mazda towing equipment. Please ensure you tow within the limits of your vehicle’s capabilities, as instructed in the Owner’s Manual.

Warranty limitations may apply if your vehicle is damaged due to improper use whilst towing.

Please refer to the information in your Owner’s Manual regarding the towing specifications for your vehicle.

If my vehicle is being repaired under warranty, are out of pocket expenses such as accommodation, rental vehicles or commercial loss covered?

The Mazda New Vehicle Warranty covers repairs or replacement of parts that are defective. It does not cover consequential losses. However, you may have other entitlements under the Australian Consumer Law.

What are the costs not covered by Mazda Warranty?

The Mazda New Vehicle Warranty does not include labour, parts and lubricants used in normal maintenance servicing, or replacement of parts damaged or worn as a result of normal wear and tear (such as spark plugs, filter brake and clutch linings). Please check our Warranty page for further information.

Will my warranty be affected if I modify my vehicle?

Modifications to your vehicle may not affect your vehicle warranty, unless a component failure is caused by the modification either by its installation, its operation, or if the component failure is part of the modification. Mazda cannot warrant third party workmanship or components. Please check our Warranty page for further information.

Are tyres covered by Mazda Warranty?

Tyres installed as original equipment on Mazda Vehicles are warranted by their respective tyre manufacturers. If defects are found in tyres, please contact your local Mazda Dealer and they will assist you.

Is the Vehicle Battery covered by Mazda Warranty?

The battery originally fitted to your vehicle is covered by the vehicle’s normal warranty period. If you have any concerns, we recommend you arrange an inspection at your local Mazda Dealer.

ROADSIDE ASSISTANCE

Does my vehicle have Mazda Roadside Assistance?

Mazda Premium Roadside Assistance is now included with the purchase of all new Mazda vehicles on or after 1 April 2019. Find out more here.

Can I purchase Mazda Roadside Assistance?

Yes, Mazda Roadside Assistance is available for purchase - check your eligibility and find out more here.

I am a member of Mazda Roadside Assistance. How do I access this service?

To access Mazda Roadside Assistance 24/7 and Australia wide, please call our dedicated team on 1800 034 411.

Who should I contact in an emergency situation?

We recommend you contact the Service Department at your local Mazda Dealer. They can discuss the situation with you and advise on the best course of action. If you have Mazda Roadside Assistance, simply call 1800 034 411 at any time to access your service.

SERVICING

What is Mazda Service Select?

Mazda Service Select is our dedicated service program designed to provide a flexible and more convenient way to service your Mazda.

Made up of two parts, it includes Base Scheduled Maintenance – which is required every 10,000kms or 12 months whichever comes first- and Additional Scheduled Maintenance items that are required when they fall due.

BT-50 vehicles built from 01/07/2016 require Base Scheduled Maintenance every 15,000 km or 12 months whichever comes first - and Additional Scheduled Maintenance items that are required when they fall due.

Please visit our Servicing page to find out more.

How often should I service my Mazda vehicle?

To keep your Mazda in peak condition, you should service it every 10,000 km or 12 months, whichever comes first. For BT-50 vehicles built from 01/07/2016, you should service it every 15,000 km or 12 months, whichever comes first. Please visit our Servicing page to find out more.

What are the benefits of servicing with a Mazda Dealer?

The best way to ensure your Mazda is serviced correctly is to trust it to the expert Technicians at your local Mazda Dealer. With their sophisticated diagnostic equipment, Mazda specific training, authorisation to conduct repairs under warranty, and use of Mazda Genuine Parts, you can be sure your Mazda is in the best of hands.

Additionally, you can always be sure that the Mazda Genuine Parts used in your service have been designed to our original, exacting standards and will be covered by a parts warranty.

To locate your local Mazda Dealer, click here.

Can I have my Mazda vehicle serviced by myself or by an independent/non-Mazda repairer?

The best way to ensure your Mazda is serviced correctly is to trust it to the expert Technicians at your local Mazda Dealer. With their sophisticated diagnostic equipment, Mazda specific training, and use of Mazda Genuine Parts, you can be sure your Mazda is in the best of hands.

If you choose to service your Mazda at a non-Mazda agent, please ensure they follow the maintenance schedule in the Owner’s Manual and stamp the service book with the date of these services. We also strongly recommend you use genuine Mazda parts and keep receipts for all parts fitted during these services. These documents may be requested if you make a claim under Mazda warranty.

The Mazda new car warranty will not cover claims or damage caused by the failure of non-genuine parts used, or workmanship by an independent/non-authorised repairer.

If you have been supplied with a Dealer extended warranty, we recommend you contact that Dealer to discuss if it will be impacted by servicing your vehicle at an independent/non-authorised repairer.

Who should I contact about servicing my Mazda?

If you would like to know more about Mazda servicing, or you are ready to book in your vehicle, please complete our Request a Service form or contact the service department of your local Mazda Dealer.

I am an Independent Repairer, how do I access workshop manuals, repair methods and wiring diagrams?

Mazda supports access for Independent Workshops and Smash Repairers via www.mazdamanuals.com.au - our online portal for Mazda Workshop Manuals and Body shop Manuals.

This portal provides specifications and guidance to aid vehicle maintenance, body and electrical and/or mechanical repairs.

Is the post-delivery inspection free?

It is a complimentary inspection and can be conducted at your purchasing Mazda Dealer within 30 days or 1,000km after delivery of your new vehicle.

What is the price for each scheduled maintenance service?

Please visit our Servicing page to find out more about Mazda Service Select. You can also enter your vehicle details into the Service Price Calculator to get an estimated price.

Can I request a maintenance service online?

Yes, you can request a maintenance service here.

What grade of engine oil should I put into my vehicle?

Details on the type of engine oil suitable for your vehicle are contained in your Owner’s Manual. If you are still unsure, please contact your local Mazda Dealer.

Will I be provided with a loan vehicle during a service?

Most Mazda Dealers do have courtesy cars available, however a fee may be charged. Alternatively, some Mazda Dealers have a courtesy bus service. We recommend you discuss the options available when booking in your vehicle for a Service/Repair.

If I leave a lengthy time between maintenance services, will this impact my warranty?

Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your Owner’s Manual, including any additional service requirements that your vehicle may need. Your Mazda New Vehicle Warranty does not cover damage caused by inadequate maintenance.

Where do I go for service after my warranty expires?

To ensure your vehicle is in the best of hands, we recommend that you continue to take your vehicle to your local Mazda Dealer. Mazda Dealers are staffed with Mazda trained technicians and use Mazda Genuine Parts to keep your vehicle performing at its best.

Does my Mazda require any fluid additives?

Your Mazda is engineered to perform at its best without further additives other than the Mazda Genuine Fluids and Lubricants supplied by your Mazda Dealer.

How often do I need to rotate my tyres?

To equalise tyre wear and help extend the tyre life, it is generally recommended that tyre rotation is conducted according to the maintenance schedule specified for your vehicle in the Owner’s Manual.

When rotating tyres, check for uneven wear or damage. Your local Mazda Dealer is best able to advise on a tyre rotation plan tailored to suit your particular driving requirements.

Do I have to replace a tyre with one of the same type?

If you need to replace a tyre permanently because of damage, ensure it is replaced with a tyre offering the same load capacity, diameter rim width and offset. Please refer to the Tyre placard on the vehicle’s door aperture, or your Owner’s Manual, for more information.

How can I get a replacement Maintenance & Warranty Information Booklet?

You can order a replacement booklet from your local Mazda Dealer. Please note a fee may apply.

SALES

I have a question about my sales contract, can you help me?

A sales contract is a legally binding document between the customer and the selling Mazda Dealer. Mazda Australia as the vehicle distributor, is unable to get involved with contractual disputes. We recommend you discuss any concerns directly with the Sales Manager or Dealer Principal of the Mazda Dealership involved.

When will I receive my Information Pack and Sales Survey from Mazda Australia?

Within the first month you will receive an information pack which will include your Mazda Roadside Assistance and Warranty documentation where applicable. If we have your email address, you will also receive a Sales Survey asking about your purchase experience.

Does Mazda have a fleet program for the new BT-50?

Yes. Whether you are a sole operator, or leading a large team, with Mazda’s small and large Mazda BT-50 Complete Fleet program, your business can enjoy a range of benefits on any Brand-New Mazda BT-50. To find out more, click here.

I want to buy a new Mazda. Where should I look for your latest offers?

If you intend to make a purchase soon and are looking for specials, our latest offers section is a good place to start. We also encourage you to visit your local Mazda Dealer and further discuss your purchase requirements.

Where can I find pricing on Mazda vehicles?

For information on vehicle pricing, click here then go to “Our Range” and select your model. You can choose your grade and build your vehicle to determine final pricing.

Where can I find out more about Mazda clearance and demo stock vehicles?

Mazda Outlet lets you see final run out of previous plate inventory, as well as Dealer demo stock models. For further information on Mazda Outlet, click here.

How can I arrange a test drive?

Ready to get behind the wheel of a Mazda? If you would like us to assist in arranging a test drive for you, please click here.

Can Mazda inform me of vehicle stock availability at Mazda Dealers?

We recommend you contact your local Mazda Dealer to discuss your vehicle needs. If they do not have a suitable vehicle in stock, they may be able to source it from another Mazda Dealer, or advise when one may be available from factory production. Click here to find your closest Mazda Dealer.

INFOTAINMENT

What is the Mazda Toolbox?

The Mazda Update Toolbox and Mazda Toolbox applications are free tools designed to work with your Mazda Connect and MZD Connect system. They manage all content on your device, keep your maps up-to-date, and install any purchased add-ons such as Connected Services.

How do I know if my device is compatible with Mazda’s infotainment?

Before syncing your smartphone with Mazda Connect and MZD Connect or Mazda Handsfree, you will need to ensure your vehicle and device are fully compatible, and that Bluetooth® has been activated on both. See further links below:

Check MZD Connect compatibility

Check Mazda Connect compatibility

Check Mazda Handsfree compatibility

How do I keep my MZD Connect maps up-to-date?

Simply install the Mazda Toolbox application to your PC, create an account and insert your vehicle’s SD card into a compatible SDHC reader. Once the SD card has been recognised, any available updates will be ready and waiting for you to download.

How do I keep my Mazda Connect maps up-to-date?

Simply install the Mazda Update Toolbox application to your PC, create an account and insert your vehicle’s SD card into a compatible SDHC reader. Once the SD card has been recognised, any available updates will be ready and waiting for you to download.

Is it necessary to pair my phone again after updating its software?

After updating your mobile’s operating system (i.e. Windows, iOS or Android), pairing information may be invalidated. If this occurs, please repeat the pairing procedure.

I am having trouble reconnecting or re-pairing my phone. What should I do?

We suggest you close all device applications, unpair your phone from the vehicle, and restart both. You should then be able to successfully repeat the pairing procedure. If you are still experiencing any difficulties, please contact your local Mazda Dealer

How do I keep my MZD Connect Gracenote Media Database up-to-date?

MZD Connect’s built-in Gracenote Media Database stores millions of artist and album names to help you select your music with voice recognition. To make sure you are using the latest version, download our free update and follow the step-by-step instructions.

Read the How-to Guide >

Download the latest Gracenote >

Need any further questions answered or support with your Mazda Connect System?

Please visit our support page for more information: https://connect.mazda.com/en/

How do I keep my Mazda Connect Gracenote Media Database up-to-date?

Mazda Connect’s built-in Gracenote Media Database stores millions of artists, song titles, album art and other song information. To make sure you are using the latest version, download our free update by visiting the Mazda Connect support site and following the step-by-step instructions. Further information can be found here.

I accidently purchased Connected Services instead of a Map Update and/or have a discrepancy with my invoice. Can I get a refund?

Mazda Australia is not involved in these transactions. For assistance, please refer to your invoice in order to contact NaviExtras Customer Support.

Where can I find information on Apple CarPlay and Android Auto?

Please click here to find further information on Apple CarPlay and Android Auto.

PARTS AND ACCESSORIES

Where can I find the price for a specific Mazda part?

The best option is to contact the Parts Department at your local Mazda Dealer. Mazda Dealers are committed to offer you their best available price.

When speaking with the Parts Department, make sure you have your Vehicle Identification Number (VIN) on hand so they can match the right part to your vehicle. All Mazda Dealers have access to parts catalogues and other resources to ensure you purchase the right part first time for your vehicle.

Why should I purchase Mazda Genuine Parts?

There are many important reasons why Genuine Parts are better for your car. Mazda Genuine Parts:

- Use high quality materials and manufacturing processes.
- Are designed and manufactured to Australian Design Rules and to specifically fit your Mazda.
- Are tested under various simulated extreme conditions to ensure quality, reliability and durability.
- Are built to work in perfect harmony with other components in your car.
- Don’t jeopardise the integrity of the many safety components in your vehicle.
- Have broad warranty coverage at any Mazda Dealer Australia Wide.

- Keep your car 100% Mazda.
- Help preserve re-sale value.
- Are guaranteed to fit, to perform and to be genuine.

For further information on why Genuine Parts are best, click here .

My Mazda has been involved in an accident. How can I make sure my repairer fits genuine Mazda parts?

We recommend you first check your insurance policy to see what it covers. For quality, fit and safety, insist with your insurer that Mazda Genuine Parts from your local Mazda Dealer are used in the repair process.

You may also be interested to know that Mazda Insurance is now available. Mazda Insurance offers full coverage for the vehicle, including choice of repairer and 100% use of genuine parts in the repair process. Click here to find out more.

Are Genuine Mazda accessories available for my vehicle?

Click here to see our wide range of Genuine Mazda accessories. Each accessory is designed to complement your vehicle and is backed by a Mazda warranty.

Why should I purchase Mazda Genuine Accessories for my vehicle?
  • All Mazda Genuine Accessories are developed for full integration of our active and passive safety suites that are fitted to vehicles across the Mazda range.
  • Mazda Genuine Accessories are developed with insights and data from the design of the vehicle. This allows our genuine accessories to function as designed while also allowing all capabilities and function of your Mazda to operate as it was designed.
  • Mazda Genuine Accessories are covered by the Mazda New Vehicle Warranty of 5 years if fitted to the vehicle when it is initially purchased and registered from the Mazda Dealership.
  • Mazda Genuine Accessories are developed to meet the strict quality control requirements of our vehicles. This ensures that the quality of all accessories matches the high quality of Mazda vehicles.
  • Mazda’s Genuine Accessories have the full support and backing of Mazda Australia and our National Dealer Network.
  • Mazda offers a huge range of genuine accessories that allow owners to personalise their vehicle to meet their needs.
Are Mazda Genuine Accessories covered by warranty?

If your Mazda Genuine Accessory was bought as part of your vehicle purchase, it will be covered under the terms of your Mazda New Vehicle Warranty (with some exclusions). However, if the accessory was purchased at a later date, the Mazda Standard Parts Warranty will apply. Please check our Warranty page for more information.

Why should I purchase a genuine Mazda windscreen or glass components for my vehicle?

Many of Mazda’s active safety technology systems sit behind the windscreen. These systems are designed to work in conjunction with Mazda genuine windscreens. Many Mazda vehicles also have an Active Driving Display which may not function correctly if a non-genuine windscreen is used.

MYMAZDA

What is MyMazda?

MyMazda is a single destination where all your Mazda ownership information is stored and regularly updated so you can get the most out of every drive. You can track your service history, calculate your next service price and arrange your next service. You can also access essential vehicle documents including insurance, roadside assistance and warranty details.

With MyMazda you can learn about your vehicle’s connectivity, controls, driver-assist technology and even download your Owner’s Manual. For further information, click here .

How do I join MyMazda?

For information on how to join MyMazda, click here .

MAZDA FINANCE

What is Mazda Finance?

Whether it is Mazda Assured or a Fixed Rate Car Loan, Mazda Finance has a finance option for you. For further information on these products including Common Questions and FAQs, please check out our finance page.

How can I contact Mazda Finance?

To contact Mazda Finance, please call the team on 138 500.

INSURANCE

Does Mazda offer vehicle insurance?

Yes, we offer a range of plans designed exclusively for Mazda drivers. Please visit our Insurance page to find out more. Mazda Insurance will ensure Genuine Mazda Parts are used in the repair of your vehicle.

Are Genuine Mazda Parts used by Mazda Insurance during the repair of my vehicle?

Mazda Insurance offers full coverage for the vehicle including choice of repairer and 100% use of genuine parts in the repair process. Please visit our Insurance page to find out more.

MISCELLANEOUS

I would like to get a copy of one of the recent TV Advertisements and/or background music. Is this possible?

You may be able to view TV Advertisements on our website or YouTube channel; however we are unable to distribute TV advertisements or the background music due to associated usage rights and copyright laws.

I would like to submit a sponsorship/promotional proposal for Mazda’s consideration. What should I do?

Please complete our Get In Touch form with details of your request. Alternatively, the Mazda Foundation established in 1990, is dedicated to enriching Australian communities. For further information, please see our Mazda Foundation site.

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If you've got a query, we're here to help. You can also refer to our FAQ section at any time.

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If you have a more specific enquiry, please reach out.

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Need help discussing your finance options or just want to learn more? Get in touch today.

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