To replace a lost or stolen key, you will need to contact the service department of your local Mazda Dealer and verify your owner details. Please note that replacement and programming fees will apply.
Mazda Dealers stock an array of Genuine Mazda Accessories and can assist you with a range of enquiries such as pricing and availability – even for previous models.
Please contact your local Mazda Dealer to find out more.
If for any reason, we need to contact you about your vehicle, it is important that we have your most current details to hand. If your circumstances have changed, please let us know by completing our Get In Touch form.
For information on how to change the battery in your key, please refer to either the “Owner Maintenance” or “Keys” section in your Owner’s Manual. Replacement batteries can be purchased from your local Mazda Dealer.
In this situation, we recommend any of the following:
- If you have a spare key, call a family member or friend to see if they can get it for you.
- If you are a member of Mazda Roadside Assist, please contact them on 1800 034 411.
- Contact a towing service or local vehicle repairer who may either gain access to your vehicle or move it to a more convenient location.
- Contact your local Mazda Dealerwho can advise you further.
We recommend you contact your local Mazda Dealer who will be able to assist you in obtaining a replacement key. They are in the best position to assist you with price and availability.
Your local Dealer will need the VIN (Vehicle Identification Number) of your vehicle to ensure the correct part is ordered.
No. It is impossible to accurately diagnose a vehicle's condition via phone or email. We recommend that the vehicle be physically inspected by our Mazda trained technicians. Please contact your local Mazda Dealer to organise a physical inspection of your vehicle.
Below are some factors that can affect fuel consumption.
- High speeds- Driving fast will result in high fuel consumption.
- Aerodynamic drag- Parts on the exterior of a vehicle such as roof racks and spoilers, or having the window open, increases air resistance and fuel consumption.
- Air Conditioning- Air conditioners use extra fuel when operating.
- Vehicle Load- The more a vehicle carries the more fuel it uses. This includes carrying passengers, carrying loads in the vehicle and towing.
- Repeated Short Distance Driving.
- Frequently Driving in Stop and Go Conditions.
The Green Vehicle Guide website advises that the Fuel Consumption Label contains results based on a standard test procedure, so consumers can reliably compare the performance of different models under the same test conditions. However, no test can simulate all possible combinations of traffic conditions, climate, driver behaviour and vehicle maintenance. For further information regarding the Fuel Consumption Label, please click here.
If you have accidently put the wrong fuel in your vehicle (petrol in a diesel tank/diesel in a petrol tank), do not turn on the ignition or start the engine. This will circulate the contaminated fuel and increase the risk of damage to your vehicle.
Your vehicle should be towed to your nearest Mazda Dealer. The contaminated fuel will need to be removed and replaced with clean fuel before the vehicle can be started. Please note that any damage caused by the use of incorrect fuel will not be covered by warranty.
Please complete our Get In Touch form so we can update our records of your vehicle ownership. It is important we have your current details on hand should the need arise to contact you about your vehicle.
Mazda does not keep detailed information of vehicles’ servicing history. If the Maintenance & Warranty booklet is not in the vehicle, you can ask your place of purchase for any maintenance documentation. Alternatively, if you know which Mazda Dealer has maintained the vehicle, you can contact them directly for further assistance.
If you would like to opt out of future communications from Mazda, please notify us by completing our Get In Touch form. Please be aware however, that we are required to contact you should Mazda issue a Safety Recall for your vehicle.
VIN number location can vary by model.
For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner’s Manual.
You can also find your VIN on the vehicle registration certificate issued by your state’s vehicle registration body.
Airbags are also known as Supplemental Restraint Systems (SRS) and are not a substitute for the use of seatbelts. An Airbag is a fabric bag that inflates rapidly in particular situations. For information regarding the airbags specific to your vehicle, refer to your Owner’s Manual.
Mazda does have a genuine front seat cover accessory for some models. Please refer to our website here. However, should you elect to fit non-genuine seat covers to your vehicle, you will need to ensure they do not impair the deployment of airbags. For information regarding the airbags specific to your vehicle, refer to your Owner’s Manual.
No, Mazda Australia keeps a library of only those models that we have imported into Australia.
Mazda Australia is unable to supply a replacement Compliance Plate. However, if your vehicle was imported by us, we may be able to supply you with a letter containing details of your vehicle. Should you need further assistance, please contact our Customer Centre on 1800 034 411.
Mazda recommends the temporary tyre be replaced with a full-size tyre as soon as possible. The temporary tyre is smaller and the vehicle can only be driven at a maximum of 80 km/h with this tyre being used.
The tyre well is designed to accommodate the temporary tyre that was supplied with your vehicle. Due to size differences, a full-size tyre will not sit flush in the well.
Vehicle upholstery may be easily cleaned with a mild soap or detergent and water solution. We recommend you refer to your Owner’s Manual for further information.
Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.
You can also speak to your local Mazda Dealer regarding Mazda Genuine Floor Mats which are designed to suit your vehicle.
A regular wash will stop the road grime eating into your car's paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint. We recommend you refer to your Owner’s Manual for further information.
A vehicle recall occurs when Mazda Corporation determines that one of our models has a safety-related defect or does not comply with a federal safety standard.
A recall must be completed by a Mazda Dealer to ensure the correct repair procedures are followed and that the correct parts are fitted if required. If you have any concerns presenting your vehicle to a Mazda Dealer, please contact our Customer Centre on 1800 034 411.
If you have purchased a new Mazda vehicle since 1 August 2018, you will be backed by a five-year, unlimited kilometre factory warranty that covers any defect in material or workmanship in both parts and panels. Please check our Warranty page for more information.
Dealer Extended Warranties are not affiliated with Mazda Australia and are products supplied and sourced by automotive Dealers. If you have been supplied with one of these products, please contact your local Mazda Dealer directly.
If your Mazda Genuine Accessory was bought as part of your vehicle purchase, it will be covered under the terms of your Mazda new vehicle warranty (with some exclusions). However, if the accessory was purchased at a later date, the Mazda Standard Parts Warranty will apply.
Please check our Warranty page for more information.
Your Mazda new vehicle warranty provides comprehensive cover against any faults in the performance of your new vehicle. If you need repairs, do not hesitate to call your local Mazda Dealer. Every Mazda Dealer is committed to providing support should you have a vehicle concern.
Mazda Dealers will try and assist you if a loan vehicle is required. Should a Mazda Dealer be unable to source a loan car, please let our Customer Centre know on 1800 034 411 and we will be pleased to discuss the situation with you.
Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your Owner’s Manual, including any additional service requirements that your vehicle may need. Mazda warranty does not cover damage caused by inadequate maintenance.
Yes, the warranty travels with the vehicle, not the owner.
Wear and tear is defined as the normal deterioration of a part or parts having regard to the age of the vehicle, the distance it has travelled and the operating conditions it has been exposed to. For further information, please refer to our Warranty page.
It is important we have your correct details so we can get in touch with you for any relevant information regarding your vehicle. Please complete our Get In Touch form so we can update our records of your vehicle ownership.
Mazda Dealers are authorised to inspect and conduct warranty repairs on behalf of Mazda Australia. Independent providers are not authorised to conduct warranty repairs, unless prior approval has been given by Mazda Australia. Every Mazda Dealer has the knowledge, tools and resources available to repair and keep your Mazda in optimal condition.
For further information, please refer to our Warranty page.
Maintenance services must be performed by an expert repairer. We recommend your local Mazda Dealer . If you elect to service your vehicle elsewhere, you must retain all evidence of the services performed, including parts used. This information may be requested, particularly when making a claim under Mazda Warranty. For further information, please refer to our Warranty page.
We recommend your Mazda Dealer fit genuine Mazda towing equipment. Please ensure you tow within the limits of your vehicle’s capabilities, as instructed in the Owner’s Manual.
Warranty limitations may apply if your vehicle is damaged due to improper use whilst towing.
Please refer to the information in your Owner’s Manual regarding the towing specifications for your vehicle.
The Mazda New Vehicle Warranty covers repairs or replacement of parts that are defective. It does not cover consequential losses. However, you may have other entitlements under the Australian Consumer Law.
The Mazda New Vehicle Warranty does not include labour, parts and lubricants used in normal maintenance servicing, or replacement of parts damaged or worn as a result of normal wear and tear (such as spark plugs, filter brake and clutch linings). Please check our Warranty page for further information.
Modifications to your vehicle may not affect your vehicle warranty, unless a component failure is caused by the modification either by its installation, its operation, or if the component failure is part of the modification. Mazda cannot warrant third party workmanship or components. Please check our Warranty page for further information.
Tyres installed as original equipment on Mazda Vehicles are warranted by their respective tyre manufacturers. If defects are found in tyres, please contact your local Mazda Dealer and they will assist you.
To access Mazda Roadside Assistance 24/7 and Australia wide, please call our dedicated team on 1800 034 411.
We recommend you contact the Service Department at your local Mazda Dealer. They can discuss the situation with you and advise on the best course of action. If you have Mazda Roadside Assistance, simply call 1800 034 411 at any time to access your service.
Mazda Service Select is our dedicated service program designed to provide a flexible and more convenient way to service your Mazda.
Made up of two parts, it includes Base Scheduled Maintenance – which is required every 10,000kms or 12 months whichever comes first- and Additional Scheduled Maintenance items that are required when they fall due.
BT-50 vehicles built from 01/07/2016 require Base Scheduled Maintenance every 15,000 km or 12 months whichever comes first - and Additional Scheduled Maintenance items that are required when they fall due.
Please visit our Servicing page to find out more.
To keep your Mazda in peak condition, you should service it every 10,000 km or 12 months, whichever comes first. For BT-50 vehicles built from 01/07/2016, you should service it every 15,000 km or 12 months, whichever comes first. Please visit our Servicing page to find out more.
The best way to ensure your Mazda is serviced correctly is to trust it to the expert Technicians at your local Mazda Dealer. With their sophisticated diagnostic equipment, Mazda specific training, authorisation to conduct repairs under warranty, and use of Mazda Genuine Parts, you can be sure your Mazda is in the best of hands.
Additionally, you can always be sure that the Mazda Genuine Parts used in your service have been designed to our original, exacting standards and will be covered by a parts warranty.
To locate your local Mazda Dealer, click here.
The best way to ensure your Mazda is serviced correctly is to trust it to the expert Technicians at your local Mazda Dealer. With their sophisticated diagnostic equipment, Mazda specific training, and use of Mazda Genuine Parts, you can be sure your Mazda is in the best of hands.
If you choose to service your Mazda at a non-Mazda agent, please ensure they follow the maintenance schedule in the Owner’s Manual and stamp the service book with the date of these services. We also strongly recommend you use genuine Mazda parts and keep receipts for all parts fitted during these services. These documents may be requested if you make a claim under Mazda warranty.
The Mazda new car warranty will not cover claims or damage caused by the failure of non-genuine parts used, or workmanship by an independent/non-authorised repairer.
If you have been supplied with a Dealer extended warranty, we recommend you contact that Dealer to discuss if it will be impacted by servicing your vehicle at an independent/non-authorised repairer.
Mazda supports access for Independent Workshops and Smash Repairers via www.mazdamanuals.com.au - our online portal for Mazda Workshop Manuals and Body shop Manuals.
This portal provides specifications and guidance to aid vehicle maintenance, body and electrical and/or mechanical repairs.
It is a complimentary inspection and can be conducted at your purchasing Mazda Dealer within 30 days or 1,000km after delivery of your new vehicle.
Most Mazda Dealers do have courtesy cars available, however a fee may be charged. Alternatively, some Mazda Dealers have a courtesy bus service. We recommend you discuss the options available when booking in your vehicle for a Service/Repair.
Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your Owner’s Manual, including any additional service requirements that your vehicle may need. Your Mazda New Vehicle Warranty does not cover damage caused by inadequate maintenance.
To ensure your vehicle is in the best of hands, we recommend that you continue to take your vehicle to your local Mazda Dealer. Mazda Dealers are staffed with Mazda trained technicians and use Mazda Genuine Parts to keep your vehicle performing at its best.
Your Mazda is engineered to perform at its best without further additives other than the Mazda Genuine Fluids and Lubricants supplied by your Mazda Dealer.
To equalise tyre wear and help extend the tyre life, it is generally recommended that tyre rotation is conducted according to the maintenance schedule specified for your vehicle in the Owner’s Manual.
When rotating tyres, check for uneven wear or damage. Your local Mazda Dealer is best able to advise on a tyre rotation plan tailored to suit your particular driving requirements.
If you need to replace a tyre permanently because of damage, ensure it is replaced with a tyre offering the same load capacity, diameter rim width and offset. Please refer to the Tyre placard on the vehicle’s door aperture, or your Owner’s Manual, for more information.
A sales contract is a legally binding document between the customer and the selling Mazda Dealer. Mazda Australia as the vehicle distributor, is unable to get involved with contractual disputes. We recommend you discuss any concerns directly with the Sales Manager or Dealer Principal of the Mazda Dealership involved.
Within the first month you will receive an information pack which will include your Mazda Roadside Assistance and Warranty documentation where applicable. If we have your email address, you will also receive a Sales Survey asking about your purchase experience.
Yes. Whether you are a sole operator, or leading a large team, with Mazda’s small and large Mazda BT-50 Complete Fleet program, your business can enjoy a range of benefits on any Brand-New Mazda BT-50. To find out more, click here.
We recommend you contact your local Mazda Dealer to discuss your vehicle needs. If they do not have a suitable vehicle in stock, they may be able to source it from another Mazda Dealer, or advise when one may be available from factory production. Click here to find your closest Mazda Dealer.
The Mazda Update Toolbox and Mazda Toolbox applications are free tools designed to work with your Mazda Connect and MZD Connect system. They manage all content on your device, keep your maps up-to-date, and install any purchased add-ons such as Connected Services.
Before syncing your smartphone with Mazda Connect and MZD Connect or Mazda Handsfree, you will need to ensure your vehicle and device are fully compatible, and that Bluetooth® has been activated on both. See further links below:
Simply install the Mazda Toolbox application to your PC, create an account and insert your vehicle’s SD card into a compatible SDHC reader. Once the SD card has been recognised, any available updates will be ready and waiting for you to download.
Simply install the Mazda Update Toolbox application to your PC, create an account and insert your vehicle’s SD card into a compatible SDHC reader. Once the SD card has been recognised, any available updates will be ready and waiting for you to download.
After updating your mobile’s operating system (i.e. Windows, iOS or Android), pairing information may be invalidated. If this occurs, please repeat the pairing procedure.
We suggest you close all device applications, unpair your phone from the vehicle, and restart both. You should then be able to successfully repeat the pairing procedure. If you are still experiencing any difficulties, please contact your local Mazda Dealer.
MZD Connect’s built-in Gracenote Media Database stores millions of artist and album names to help you select your music with voice recognition. To make sure you are using the latest version, download our free update and follow the step-by-step instructions.
Mazda Connect’s built-in Gracenote Media Database stores millions of artists, song titles, album art and other song information. To make sure you are using the latest version, download our free update by visiting the Mazda Connect support site and following the step-by-step instructions. Further information can be found here.
Mazda Australia is not involved in these transactions. For assistance, please refer to your invoice in order to contact NaviExtras Customer Support.
PARTS AND ACCESSORIES
The best option is to contact the Parts Department at your local Mazda Dealer. Mazda Dealers are committed to offer you their best available price.
When speaking with the Parts Department, make sure you have your Vehicle Identification Number (VIN) on hand so they can match the right part to your vehicle. All Mazda Dealers have access to parts catalogues and other resources to ensure you purchase the right part first time for your vehicle.
There are many important reasons why Genuine Parts are better for your car. Mazda Genuine Parts:
- Use high quality materials and manufacturing processes.
- Are designed and manufactured to Australian Design Rules and to specifically fit your Mazda.
- Are tested under various simulated extreme conditions to ensure quality, reliability and durability.
- Are built to work in perfect harmony with other components in your car.
- Don’t jeopardise the integrity of the many safety components in your vehicle.
- Have broad warranty coverage at any Mazda Dealer Australia Wide.
- Keep your car 100% Mazda.
- Help preserve re-sale value.
- Are guaranteed to fit, to perform and to be genuine.
For further information on why Genuine Parts are best, click here .
We recommend you first check your insurance policy to see what it covers. For quality, fit and safety, insist with your insurer that Mazda Genuine Parts from your local Mazda Dealer are used in the repair process.
You may also be interested to know that Mazda Insurance is now available. Mazda Insurance offers full coverage for the vehicle, including choice of repairer and 100% use of genuine parts in the repair process. Click here to find out more.
- All Mazda Genuine Accessories are developed for full integration of our active and passive safety suites that are fitted to vehicles across the Mazda range.
- Mazda Genuine Accessories are developed with insights and data from the design of the vehicle. This allows our genuine accessories to function as designed while also allowing all capabilities and function of your Mazda to operate as it was designed.
- Mazda Genuine Accessories are covered by the Mazda New Vehicle Warranty of 5 years if fitted to the vehicle when it is initially purchased and registered from the Mazda Dealership.
- Mazda Genuine Accessories are developed to meet the strict quality control requirements of our vehicles. This ensures that the quality of all accessories matches the high quality of Mazda vehicles.
- Mazda’s Genuine Accessories have the full support and backing of Mazda Australia and our National Dealer Network.
- Mazda offers a huge range of genuine accessories that allow owners to personalise their vehicle to meet their needs.
If your Mazda Genuine Accessory was bought as part of your vehicle purchase, it will be covered under the terms of your Mazda New Vehicle Warranty (with some exclusions). However, if the accessory was purchased at a later date, the Mazda Standard Parts Warranty will apply. Please check our Warranty page for more information.
Many of Mazda’s active safety technology systems sit behind the windscreen. These systems are designed to work in conjunction with Mazda genuine windscreens. Many Mazda vehicles also have an Active Driving Display which may not function correctly if a non-genuine windscreen is used.
MyMazda is a single destination where all your Mazda ownership information is stored and regularly updated so you can get the most out of every drive. You can track your service history, calculate your next service price and arrange your next service. You can also access essential vehicle documents including insurance, roadside assistance and warranty details.
With MyMazda you can learn about your vehicle’s connectivity, controls, driver-assist technology and even download your Owner’s Manual. For further information, click here .
Whether it is Mazda Assured or a Fixed Rate Car Loan, Mazda Finance has a finance option for you. For further information on these products including Common Questions and FAQs, please check out our finance page.
To contact Mazda Finance, please call the team on 138 500.
Yes, we offer a range of plans designed exclusively for Mazda drivers. Please visit our Insurance page to find out more. Mazda Insurance will ensure Genuine Mazda Parts are used in the repair of your vehicle.
You may be able to view TV Advertisements on our website or YouTube channel; however we are unable to distribute TV advertisements or the background music due to associated usage rights and copyright laws.
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