WELCOME TO MAZDA SUPPORT
How can we help you today?
WELCOME TO MAZDA SUPPORT
How can we help you today?
Infotainment and connectivity
How do I get a copy of my Owner’s Manual?
Can I contact Mazda Australia to purchase a part for my vehicle?
Mazda Australia does not supply Mazda parts directly to the public. To identify and/or buy parts for your Mazda, please contact your local Mazda Dealer Parts Department.
I’ve lost my key – who should I contact?
To replace a lost or stolen key, you’ll need to contact the service department of your local Mazda Dealer and verify your owner details. Please note that replacement and programming fees will apply.
I have an older Mazda model. How can I find out which accessories are available?
Mazda Dealers stock an array of Genuine Mazda Accessories and can assist you with a range of enquiries such as pricing and availability – even for previous models.
Please contact your local Mazda Dealer to find out more.
Why do I need to keep my personal details up-to-date?
If for any reason, we need to contact you about your vehicle, it’s important that we have your most current details to hand. If your circumstances have changed, please let us know by completing our Get In Touch form.
What is a vehicle recall?
A vehicle recall occurs when Mazda Australia determines that one of our models has a safety-related defect or does not comply with a federal safety standard.
How will I know if my car is affected by a vehicle recall?
Is my Mazda covered by a warranty?
Every brand new Mazda passenger vehicle is backed by a five year, unlimited kilometre warranty that covers any defect in material or workmanship in both parts and panels.
What does my warranty cover?
Your Mazda warranty covers any defect in material or workmanship in both parts and panels. What’s more, any Mazda Genuine Parts used in a Service will be covered by a full warranty for as long as you own the vehicle. Please check our Warranty page for more information.
What is a Dealer Extended Warranty?
Dealer Extended Warranties are an entirely separate entity to Mazda Australia. To find out more, please contact your local Mazda Dealer directly.
Are Mazda Genuine Accessories covered by warranty?
If your Mazda Genuine Accessory was bought as part of your vehicle purchase, it should be covered under the terms of your standard Mazda warranty (with some exclusions). However, if the item was purchased at a later date – or outside your vehicle’s new car warranty – the Mazda Standard Parts Warranty will apply.
Please consult your warranty information booklet for detailed terms and conditions.
Can I purchase Mazda Roadside Assistance?
Mazda Premium Roadside Assistance is now included with the purchase of all new Mazda vehicles on or after April 1st 2019. To access your Roadside Assistance simply visit the Mazda Australia Roadside Portal or call 1800 034 411.
For customers who have purchased prior to this and want to update, they are best to enter their Vin in the following link which will advise if they are eligible to purchase: https://mazda.assistaustralia.com.au/
What if I have an existing Roadside Assistance Policy?
If you have an existing Roadside Assistance Policy you are still covered 24/7, Australia wide.
For any queries on your policy please contact our dedicated team on 1800 034 411.
Does Mazda offer vehicle insurance?
Yes, we offer a range of plans designed exclusively for Mazda drivers. Please visit our Insurance page to find out more.
What should I do if my Mazda breaks down?
In the unlikely event that your vehicle breaks down, we recommend contacting your local Mazda Dealer Service Department immediately.
If you have Mazda Roadside Assistance, simply call 1800 034 411 at any time to access your service.
What is Mazda Service Select?
Mazda Service Select is our dedicated service program designed to provide a flexible, more convenient way to service your Mazda.
Made up of two parts, it includes Base Scheduled Maintenance – which is required every 10,000kms or 12 months whichever comes first- and Additional Scheduled Maintenance items that are additional to Base Scheduled Maintenance and are required when they fall due.
BT-50 vehicles built from 01/07/2016 require Base Scheduled Maintenance every 15,000 km or 12 months whichever comes first - and Additional Scheduled Maintenance items that are additional to Base Scheduled Maintenance and are required when they fall due.
Please visit our Servicing page to find out more.
How often should I service my Mazda?
To keep your Mazda in peak condition, you should service it every 10,000 km or 12 months, whichever comes first. For BT-50 vehicles built from 01/07/2016, you should service it every 15,000 km or 12 months, whichever comes first. Please visit our Servicing page to find out more
What are the benefits of servicing with a Mazda Dealer?
Having your car serviced by an authorised Mazda Dealer ensures that only the most qualified and knowledgeable technicians will be asked to take care of your pride and joy.
What’s more, you can always be sure that the Mazda Genuine Parts used in your service have been designed to our original, exacting standards and will be covered by a full warranty for the life of your vehicle.
Who should I contact about servicing my Mazda?
I’m an Independent Repairer, how do I access workshop manuals, repair methods and wiring diagrams?
Mazda supports access for Independent Workshops and Smash Repairers via www.mazdamanuals.com.au - our online portal for Mazda Workshop Manuals and Bodyshop Manuals.
This portal provides specifications and guidance to aid vehicle maintenance, body and electrical and/or mechanical repairs.
What is a sales contract? Who should I contact to discuss it?
A sales contract is a legally binding document between you and your authorised Mazda Dealership. If further assistance is required with your contract, the Dealership's Sales Manager or Dealer Principal will be happy to help.
Please note that Mazda Australia, as the vehicle distributor, cannot get involved with any contractual disputes.
When will I receive my information pack and sales survey from Mazda Australia?
Within the first month you’ll receive an information pack which will include your Mazda Roadside Assistance and Warranty documentation where relevant. You’ll also receive a survey by email asking about your purchase experience.
What is the Mazda Toolbox?
Mazda Toolbox is a free tool designed to work with your MZD Connect system. It manages all content on your device, keeps your maps up-to-date, and installs any purchased connected services.
How do I keep my MZD Connect maps up-to-date?
Simply install the Mazda Toolbox application to your PC, create an account and insert your vehicle’s SD card into a compatible SDHC reader. Once the SD card has been recognised, any available updates will be ready and waiting for you to download.
How do I know if my device is compatible with Mazda’s infotainment?
Before syncing your smartphone with MZD Connect or Mazda Handsfree, you’ll need to ensure your vehicle and device are fully compatible, and that Bluetooth® has been activated on both.
Is it necessary to pair my phone again after updating its software?
After updating your mobile’s operating system (i.e. Windows, iOS or Android), pairing information may be invalidated. If this occurs, please re-follow the pairing procedure.
I’m having trouble reconnecting or re-pairing my phone. What should I do?
Close all device applications, unpair your phone from the vehicle, and restart both. You should then be able to successfully re-follow the pairing procedure.
If this doesn’t work, please contact your local Mazda Dealer.
How do I keep Gracenote Media Database up-to-date?
Mazda’s built-in Gracenote Media Database stores millions of artist and album names to help you select your music with voice recognition. To make sure you’re using the latest version, download our free update and follow the step-by-step instructions. The current Gracenote package, is version 9.0.
Need any further questions or support with your Mazda Connect System?
Please visit our support page for more information: https://connect.mazda.com/en/