Connected Services
Be connected like never before
Once enrolled in Mazda Connected Services‡, convenience and peace of mind are at your fingertips. Through the MyMazda app, you can stay connected with your Mazda, locate your vehicle, monitor its health status, remotely lock your doors, and more.
Safety Assured
When enrolled in Mazda Connected Services‡, your vehicle can automatically connect to Emergency Services following a serious collision, helping emergency responders attend if assistance is required. Enrolled customers can also access an emergency SOS button within easy reach of the front seat occupants to request help when needed.
Stolen Vehicle Assistance
For added peace of mind, customers enrolled in Mazda Connected Services‡ can access Stolen Vehicle Assistance through the MyMazda app. If your vehicle is stolen, assistance can be requested to activate tracking, enabling live location information to be shared with local law enforcement.
Screen displays may vary by country and vehicle model.
Screen displays may vary by country and vehicle model.
CONNECTED VEHICLE FEATURES
VEHICLE STATUS & HEALTH
If there is a change in your vehicle status such as tyre pressure, you will be notified by an alert via push message through MyMazda app.
VEHICLE LOCATOR
The Vehicle Locator makes finding your car in a bustling car park easier than ever, using the map on your smartphone.
REMOTE LOCK
Enjoy added control with the ability to lock your Mazda's doors remotely, wherever you are.
FLASHLIGHTS
Use MyMazda app remote control on your smartphone or Apple Watch® to locate your vehicle more easily by flashing its lights.
GEOFENCE
Keep a close eye on your vehicle by setting a predefined area so that when the vehicle enters & exits, you are updated via the MyMazda App.
CURFEW NOTIFICATION
Driver Alert and Parental Control update you when your vehicle is driving above a certain speed, distance, drive time or curfew.
FREQUENTLY ASKED QUESTIONS
If you have recently purchased a new Mazda vehicle equipped with the technology to utilise Mazda Connected Services, it’ll only take a few steps before you can begin using your Mazda vehicle to the fullest. Here’s how to enrol in Mazda Connected Services if your vehicle is equipped with it:
• Register for a MyMazda profile. You can download the MyMazda App from the Apple App Store® or the Google Play™ Store.
• From the MyMazda App, select “Add Vehicle” and follow the prompts.
• Once your vehicle has been added, select “Enrol” to begin enroling in Connected Services and follow the instructions.
• Turn on the ignition and wait about 30 seconds.
• Select “Request” on the MyMazda App to receive the authorisation code, which will be displayed on your vehicle’s centre display.
• Enter the authorisation code into your MyMazda App.
• After establishing connectivity, you will successfully enrol in Mazda Connected Services.
For compatible vehicles with Mazda Connected Services that are not enrolled, the only data transmitted is the ignition on/off times. This information helps troubleshoot any issues you may have during the enrolment process.
When you opt in and successfully enrol your vehicle in Mazda Connected Services, we only collect the data necessary, based on legal grounds as stipulated in the applicable data protection laws. We use this data only to provide the Connected Services you have consented to. De-identified information may be used for product quality, data analysis, research, and product development.
For more information on the data collected by Connected Services, refer to the following:
Your privacy is important to us. When you opt in and enrol your vehicle in Mazda Connected Services, your Mazda Connected Services data is only disclosed to Mazda’s third-party partners essential to delivering Mazda’s Connected Services.
These parties include:
- Telecommunication carriers who provide communication services
- Connected Vehicle platform provider
- Emergency Service providers who assist in emergencies
Mazda does not sell your Connected Services data to any third parties.
For more information on the data collected by Connected Services, refer to the following:
To provide Mazda Connected Services, your vehicle is equipped with an in-built SIM card. The voice and SMS consumption data collected only includes the data volume of voice calls and SMS used through the vehicle’s SIM card, not any recording of your conversations or messages. We collect this data solely for internal billing purposes.
Mazda does not record any audio of your conversations unless you or your vehicle initiates an emergency call (SOS eCall or Automatic Crash Notification).
Mazda does not collect any voice or SMS consumption data for marketing purposes.
New Mazda Connected Vehicles receive a 3-year complimentary period for Mazda Connected Services. This period begins upon the vehicle's first registration. The remaining complimentary period balance will automatically transfer to the new owner for customers purchasing a Mazda Dealer demo model or used Mazda Connected Vehicle.
Mazda SOS eCall is a service that assists vehicle occupants in an emergency. Mazda SOS eCall is not a courtesy/concierge service. Mazda Roadside Assist is a service that helps customers in non-emergency situations. More details about Mazda Roadside Assist features can be found here.
The below vehicles and VINs are equipped with Mazda Connected Services.
For information on how to find the VIN location specific to your vehicle, please search "Vehicle Identification Number" in the index at the rear of your Owner's Manual.
Terms & Conditions
‡Connected Services are subject to change at any time without notice. Mazda Connected Services are available for compatible vehicle models. To use Connected Services, the customer must enrol for Connected Services through the MyMazda App. Complimentary Connected Services availability, subscription fees, included features, and subscription terms may vary by vehicle model and model year. Following any applicable complimentary period, paid Connected Services subscription fees may apply. Connected Services subscription fees are generally non-refundable except where required by law or otherwise approved by Mazda Australia. If a vehicle is sold, transferred, or Connected Services are deactivated, the vehicle may be eligible for future Connected Services reactivation, subject to applicable eligibility and subscription requirements. The MyMazda App must be installed on a compatible smartphone with an active MyMazda account and cellular network coverage (which may vary by location). Not all devices support Connected Services. Refer to your Owner's Manual for important feature information and related privacy information.