Financial Hardship

support for customers

Financial Hardship

support for customers

covid-19

Support for customers 

covid-19

Support for customers 

COVID-19 Financial Support Guidelines

Mazda Finance is committed to assisting our customers, especially during the COVID-19 crisis. We understand that in this challenging and evolving environment, personal circumstances are changing rapidly and you may need our help.

We’re here to provide hardship support if you are unable to make your repayments and we have developed the below guidelines to simplify the process and get you the support you need.

Who is eligible for the assistance?


Customers experiencing one of the below challenges may be eligible for hardship support:

  • If you have been medically impacted by COVID-19
  • If you are experiencing financial difficulty as a result of COVID-19

 

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How do I apply?


To make this process as easy and quick as possible, please follow the guidelines below when completing your Request For Further Information (RFFI) form.

Apply online to start the process

 

I have been medically impacted by COVID-19. What do I need to do?
  • If you are medically impacted, please provide a medical certificate

    Apply online to start the process

Note: this process applies for consumer and commercial loans.

I have been financially impacted by COVID-19. What do I need to do?

For consumer loans, provide evidence of loss of employment or reduction of income. Acceptable options include:

a) Separation certificate (termination of employment)
b) Evidence of employment contract not being renewed
c) Jobseeker Payment / Newstart application or evidence of payments
d) Recent payslip vs. previous payslip (dated within the last 3 months) OR
e) 2 consecutive months of Bank Statements

For commercial loans, provide evidence of direct or indirect impacts to business.

Apply online to start the process

Other instances
  • Provide all documentary evidence per form, e.g. a current Statement of Cash Flows, Profit & Loss Statement, Balance Sheet

Download the form to start the process and return the form and the evidence for assessment via email to hardship@mazdafinance.com.au or via mail to PO Box 9215, Scoresby VIC 3179

apply online

Frequently Asked Questions

What happens to my car loan if I lose my job or I think I may lose my job?

Mazda Finance is committed to assisting customers, especially during this challenging time. We understand the evolving COVID-19 situation is affecting our customers and we are here to help.

Should you lose your employment because of COVID-19, you may be eligible for financial support.

Apply online to start the process

 

My income has reduced because of COVID-19 but I still have my job. Am I eligible for financial support?

If your income has been adversely affected then you may be eligible for financial support.

Apply online to start the process

What happens to my car loan if my business is forced to close?

If your business has been forced to close, you may be eligible for financial support.

Apply online to start the process

Other banks are offering to defer payments. I would like to defer mine. What can I do?

We review and assess each customer’s needs on a case-by-case basis and our goal is to provide responsible and sustainable solutions that meet an individual’s needs.

If you have been affected by COVID-19, you may be eligible for financial support.

There are some general guidelines that will apply if you defer your payments:

  • The specifics of your loan will change i.e. the term and/or payment amount, and this will be communicated to you in writing
  • Interest will continue to be charged on the loan during the deferred period

Apply online to start the process

I would like to continue to pay my loan however; I would like to reduce the payment amount. Is this possible?

If you are currently paying above your repayment amount, you can simply stop paying the additional amount and revert to your advised payment amount. You do not need to call or email us as long as you are maintaining your payments.

If you are not paying above your repayment amount, you will need to apply for hardship.  We review and assess each customer’s needs on a case-by-case basis however if you change your payment amount the following general guidelines will apply:

  • The specifics of your loan will change i.e. the term and/or payment amount, and this will be communicated to you in writing
  • Interest will continue to be charged on amended or deferred loans

Apply online to start the process

If I apply for hardship, will my credit score be negatively impacted?

If you apply for hardship with Mazda Finance and maintain your payments, it will not affect your credit history.