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Infotainment and connectivity

Pair your phone

  

Get the latest maps

  

Update Gracenote

  

Previous model updates

  

FAQs

General Ownership

 
How do I get a copy of my Owner’s Manual?

Mazda owner resources are not currently available online. To get a copy of your vehicle’s manual, please contact your local Mazda Dealer.

Can I contact Mazda Australia to purchase a part for my vehicle?

Mazda Australia does not supply Mazda parts directly to the public. To identify and/or buy parts for your Mazda, please contact your local Mazda Dealer Parts Department.

I’ve lost my key – who should I contact?

To replace a lost or stolen key, you’ll need to contact the service department of your local Mazda Dealer and verify your owner details. Please note that replacement and programming fees will apply.

I have an older Mazda model. How can I find out which accessories are available?

Mazda Dealers stock an array of Genuine Mazda Accessories and can assist you with a range of enquiries such as pricing and availability – even for previous models.

Please contact your local Mazda Dealer to find out more.

Why do I need to keep my personal details up-to-date?

If for any reason, we need to contact you about your vehicle, it’s important that we have your most current details to hand. If your circumstances have changed, please let us know by completing our Get In Touch form.

Recalls

 
What is a vehicle recall?

A vehicle recall occurs when Mazda Australia determines that one of our models has a safety-related defect or does not comply with a federal safety standard.

How will I know if my car is affected by a vehicle recall?

All information regarding Mazda vehicle recalls can be found on the Product Safety Australia website. Alternatively, you can always contact your local Mazda Dealer to find out more.

Warranties


Is my Mazda covered by a warranty?

Every brand new Mazda passenger vehicle is backed by a three-year, unlimited kilometre warranty that covers any defect in material or workmanship in both parts and panels.

Likewise, every new BT-50 is backed by a similar warranty for two years (or three if you don’t reach 100,000 km in that time). Please check our Warranty page for more information.

What does my warranty cover? 

Your Mazda warranty covers any defect in material or workmanship in both parts and panels. What’s more, any Mazda Genuine Parts used in a Service will be covered by a full warranty for as long as you own the vehicle. Please check our Warranty  page for more information.

How do I purchase a Mazda Extended Warranty?

The Mazda Extended Warranty adds an extra 12 months (with unlimited kilometres) to your passenger vehicle’s standard three-year warranty.* It can either be purchased alongside your brand new Mazda or when you buy a second-hand vehicle that’s still in its warranty period from an authorised Mazda Dealer.

Please consult your warranty information booklet for detailed terms and conditions.

*Excludes Mazda BT-50.

How much does the Mazda Extended Warranty cost?

Extended Warranty prices vary according to the Mazda model you’re purchasing. Due to the range of models on offer – not to mention new releases – we’re unable to list all relevant prices.

To get an Extended Warranty quote for your future Mazda, please contact your local Mazda Dealer.

What is a Dealer Extended Warranty?

Dealer Extended Warranties are an entirely separate entity to Mazda Australia. To find out more, please contact your local Mazda Dealer directly.

Are Mazda Genuine Accessories covered by warranty?

If your Mazda Genuine Accessory was bought as part of your vehicle purchase, it should be covered under the terms of your standard Mazda warranty (with some exclusions). However, if the item was purchased at a later date – or outside your vehicle’s new car warranty – the Mazda Standard Parts Warranty will apply.

Please consult your warranty information booklet for detailed terms and conditions.

Roadside Assistance & Insurance


Does Mazda offer Roadside Assistance?

Yes, we offer both standard and premium plans to cover you 24/7, anywhere in Australia. Our Standard plan costs $68.10 p/a inc. GST, and our Premium cover costs $83.50 p/a inc. GST.

Please visit our Roadside Assistance & Insurance page to find out more.

I need information on my Roadside Assistance policy. Who should I contact?

For any queries related to your Roadside Assistance policy, please contact our dedicated team on 1800 807 405.

Does Mazda offer vehicle insurance?

Yes, we offer a range of plans designed exclusively for Mazda drivers. Please visit our Roadside Assistance & Insurance page to find out more.

What should I do if my Mazda breaks down?

In the unlikely event that your vehicle requires emergency attention, we recommend contacting your local Mazda Dealer Service Department immediately.

Alternatively, you can purchase Mazda Roadside Assistance at any time to ensure you’re always covered, wherever you are. Please visit our Roadside Assistance & Insurance page to find out more.

Servicing


What is Mazda Service Select?

Mazda Service Select is our dedicated service program designed to provide a flexible, more convenient way to service your Mazda.

Made up of two parts, it includes Base Scheduled Maintenance – which is required every 12 months or 10,000 km whichever comes first – and Additional Scheduled Maintenance which is completed as needed. Please visit our Servicing page to find out more. 

How often should I service my Mazda?

To keep your Mazda in peak condition, you should service it every 10,000 km or 12 months, whichever comes first. Please visit our Servicing page to find out more.

What are the benefits of servicing with a Mazda Dealer?

Having your car serviced by an authorised Mazda Dealer ensures that only the most qualified and knowledgeable technicians will be asked to take care of your pride and joy.

What’s more, you can always be sure that the Mazda Genuine Parts used in your service have been designed to our original, exacting standards and will be covered by a full warranty for the life of your vehicle.

Who should I contact about servicing my Mazda?

If you’d like to know more about Mazda servicing, or you’re ready to book in your vehicle, please complete our Request a Service form or contact the service department of your local Mazda Dealer.

Sales


What is a sales contract? Who should I contact to discuss it?

A sales contract is a legally binding document between you and your authorised Mazda Dealership. If further assistance is required with your contract, the Dealership's Sales Manager or Dealer Principal will be happy to help.

Please note that Mazda Australia, as the vehicle distributor, cannot get involved with any contractual disputes.

When will I receive my information pack and sales survey from Mazda Australia?

Within the first month of buying your new vehicle, a Mazda Australia representative will contact you directly to ensure your details are correct on our database.

You’ll then receive an information pack which will include your Mazda Roadside Assistance and Extended Warranty documentation where relevant. You’ll also receive a survey – either in your pack or by email – asking about your purchase experience.

INFOTAINMENT


What is the Mazda Toolbox?

Mazda Toolbox is a free tool designed to work with your MZD Connect system. It manages all content on your device, keeps your maps up-to-date, and installs any purchased connected services.

How do I keep my MZD Connect maps up-to-date?

Simply install the Mazda Toolbox application to your PC, create an account and insert your vehicle’s SD card into a compatible SDHC reader. Once the SD card has been recognised, any available updates will be ready and waiting for you to download.

How do I know if my device is compatible with Mazda’s infotainment?

Before syncing your smartphone with MZD Connect or Mazda Handsfree, you’ll need to ensure your vehicle and device are fully compatible, and that Bluetooth® has been activated on both.

Check MZD Connect compatibility >

Check Mazda Handsfree compatibility >

Is it necessary to pair my phone again after updating its software?

After updating your mobile’s operating system (i.e. Windows, iOS or Android), pairing information may be invalidated. If this occurs, please re-follow the pairing procedure.

I’m having trouble reconnecting or re-pairing my phone. What should I do?

Close all device applications, unpair your phone from the vehicle, and restart both. You should then be able to successfully re-follow the pairing procedure.

If this doesn’t work, please contact your local Mazda Dealer

  

HOW-TO VIDEOS
Update maps on MZD Connect
Update maps on MZD Connect
WATCH VIDEO
Use MZD Connect
Use MZD Connect
WATCH VIDEO
Pair a phone via Bluetooth
Pair a phone via Bluetooth
WATCH VIDEO
Use Satellite navigation
Use Satellite navigation
WATCH VIDEO
Access Internet Radio Apps
Access Internet Radio Apps
WATCH VIDEO
Use Hill Descent Control
Use Hill Descent Control
WATCH VIDEO
Use Hill Launch Assist
Use Hill Launch Assist
WATCH VIDEO
Use a Diff Lock
Use a Diff Lock
WATCH VIDEO
Drive over water crossings
Drive over water crossings
WATCH VIDEO


CAN WE HELP YOU WITH ANYTHING ELSE?

 Give us a call on 1800 034 411 anytime between 9:30am and 5pm, Monday to Friday, 
or send us your enquiry now and we'll get back to you as soon as possible.